Reservation Sales Associate- Work at Home

Job Locations US-NE-Omaha
Posted Date 2 weeks ago(11/21/2022 11:37 AM)
Requisition ID
2022-80983
# of Openings
15
Category (Portal Searching)
Reservations

Location

Omni Hotels and Resorts creates genuine, authentic guest experiences at over 50 distinctive luxury hotels and resorts in leading business gateways and leisure destinations across North America. Omni Hotels is known for its exemplary culture, authenticity to the markets in which we operate, innovation and exceptional service. Our commitment to career development has created tenure and loyalty that enables us to perpetuate our family atmosphere.

Job Description

Omni Hotels & Resorts is looking for Customer Care Center Representatives to take inbound reservation calls. The ideal candidate is friendly, patient, professional and genuine with a service driven attitude. In return, we provide a stable company, and family atmosphere with great benefits.

 

Benefits include:

  • Competitive hourly wage based on location
  • Full time positions; Day shifts
  • Work from Home only at any location wihtin 50 miles of an Omni Property or the main reservation center.
  • Paid training
  • Competitive Dental, Vision, and Health Insurance for those who qualify
  • 401K plans
  • Employee Assistance Programs
  • TeleHealth Plans
  • Legal Assistance Plans
  • Recognition Programs
  • Financial Education opportunities 
  • College Tuition Assistance
  • Volunteer Programs to give back to our Community
  • Employee rates offered at our properties and more!

Responsibilities

  • Assists with adjusting and canceling reservations in the reservation system
  • Assists with enrollment in the Select Guest program to guests according to call flow guidelines
  • Responds professionally and effectively to all inquiries
  • Perform all operating functions of the telephone system and computer systems
  • Verifies and shows understanding in all current company policies and procedures necessary when making, changing, or canceling a reservation
  • Reviews and understands all reference materials, SOP’s (System Operating Procedures) and information bulletins
  • Consults Help Desk for inquires or suggestions that will assist the guest and improve the reservation process
  • Thorough knowledge of the reservations process, company policies and selling strategies
  • May be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice
  •  

Qualifications

  • Must be available to work one weekend day (Saturday or Sunday)
  • Advanced verbal and written communication skills (English)
  • Ability to work independently to resolve customer inquiries or problems
  • Excellent phone etiquette skills
  • Intermediate experience working with basic computer programs (MS Office, Outlook, etc)
  • Must be able to become proficient on Omni Hotel’s reservation system
  • Must have a working PC with LCD monitor or laptop (minimum technical specifications apply)
  • Requires high speed internet access with 10 Mbps minimum speed
  • Needs a private work space preferably with a door that separates the work area from the rest of the house
  • Prior Call Center experience a plus
  • Demonstrated passion for the hotel and resort business
  • Must be able to maintain a high degree of confidentiality
  • Receptive to coaching from management, responds positively with willingness to make changes when desired
  • Must possess demonstrated excellent communication skills (both oral and written) and interpersonal skills; listens to others
  • Must take initiative and be fully engaged – must be a self-starter
  • Ability to work independently with minimum supervision and with a team both efficiently and effectively as well as exercising judgement to meet deadlines
  • Maintain regular and punctual attendance
  • Must also reside within 50 miles of any Omni Property or the Omaha Reservation Center

PLEASE REVIEW REQUIREMENTS BEFORE APPLYING

Associates participating in the Work At Home program will be responsible for providing the following equipment:

Required PC/Laptop Hardware and OS (Apple not supported at this time): (*May be subject to change at a later date)

  • 64 bit Windows 10 or newer version
  • Processor – I5 or AMD Ryzen 5 or better
  • 8GB Ram
  • 100GB Hard Drive free disk
  • Windows Updates showing up to date
  • 1 NIC (Ethernet port)
  • USB Connection (at least 3 ports)
  • Licensed and up to date anti-virus full scan completed (including date, time, files scanned, & no threats)
    • Suggested System – Windows Defender
    • McAfee and AVG anti-virus systems are not supported
  • Power Surge Protector
  • Logitech USB Headset Mono/Stereo H650e or H570e ($45 - $75 on Amazon)

 

              Other Items Required:

  • Full screenshot of speedtest.net of completed speed test
  • Copy of Internet Service Provider bill documenting internet speed with 25mb download and 10mb upload
  • Photos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse.
  • Smartphone with application download capability (Please download Okta Verify and Microsoft Authenticator)

 

*A Wireless Connection is NOT allowed for our Work at Home Associates

*A Wireless mouse or keyboard is not allowed

*No one else can be on, or using your internet during your scheduled shift.

*No devices can be connected to your internet during your scheduled shift.

            *Satellite internet is not permitted

 

                *** Moving forward, all signatures for this process are done electronically.

 

Our Virtual Training Class is scheduled to begin Jan. 9th, 2023. 

 

 

 

 

 

 

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