Atlanta Hotel at CNN Center
Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at CNN Center. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Hotel at CNN Center is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.
Omni CNN’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at CNN Center may be your perfect match.
Assist and manage the outlets operations and be responsible for financial results; develop, coach and train associates as they work side by side. You are responsible for the quality of customer service and beverages in their Outlets.
Planning and Execution
Developing strategic and operational plans for the work group, managing execution, and measuring results
Monitors and manages Centennial Grounds staffing levels to ensure partner development and talent acquisition to achieve and maintain Centennial Grounds operational requirements.
Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the Centennial Grounds team. Communicates clearly, concisely and accurately in order to ensure effective outlet operations.
Demonstrates a calm demeanor during periods of high volume or unusual events and manages smooth transitions thereafter to keep Outlet operating to standard and to set a positive example for the Centennial Grounds team.
Displays a "customer comes first" attitude by training and holding partners accountable for delivering legendary customer service.
Developing action plans and directly motivating and instructing the Centennial Grounds team to implement them to meet operational and organizational objectives.
Manages with integrity, honesty and knowledge that promote the culture, values and mission of Peets.
Plans, identifies, communicates, and delegates appropriate responsibilities and practices to associates to ensure smooth flow of operations.
Provides coaching and direction to the Centennial Grounds team to act and to achieve operational goals. Constantly reviews Centennial Grounds environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the Centennial Grounds team to achieve operational goals.
Business Requirements - Providing functional expertise and executing functional responsibilities:
Ensures adherence to applicable wage and hour laws for nonexempt partners and minors.
Solicits customer feedback to understand customer needs and the needs of the local community.
Uses all operational tools to plan for and achieve operational excellence in the outlet. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management.
Uses discretion in accessing external resources to support Centennial Grounds operations and to execute district and regional initiatives. Resources include Partner Resources, Marketing, Partner & Asset Protection, Food & Beverage, Coffee, and Retail Implementation departments.
Utilizes management information tools and analyzes financial reports to identify and address trends and issues in Centennial Grounds performance.
Conduct Daily & Monthly Moments of Service Audits in accordance with directives.
Monitor each guest experience, maintain visibility on the floor
Build training materials and execute monthly training designed to empower our associates to drive sales
Keep associates current on all training through ASC, as well as conduct monthly MOS Audits
Products and Par Maintenance
Maintain vendor relations and inventory levels through strategic ordering
Organize and maintain storage par levels
Monitor and maintain purchasing and dry goods inventory through BirchStreet
Ensure Centennial Grounds is always set to specification and maintain all mandated product
Ensure complete knowledge of all correlating Finance Audit policies and procedures and ensure compliance
Payroll & Financial
Prepare and submit daily/weekly payroll and tip distribution records
Prepare weekly schedules in accordance with staffing guidelines and labor forecasts, adjust throughout the week to meet business levels
Maintain payroll by collecting, calculating and entering data
Adhere to monthly/90-day forecast and administer operations in a fiscally responsible manner
Practice Aggressive Hospitality.
Assist in the interviewing process to ensure the hiring of culture driven associates
Exhibit excellent problem-solving skills, & take initiate when dealing with guests and associates
Share supervision of all Food &Beverage outlets and service staff.
Be well versed in all activities throughout the hotel and surrounding venues.
Improve Lounge profit and budget by implementing promotions, collateral, special events, etc.
Thorough knowledge of Ecosure and State Health Regulations. Maintain a clean physical appearance and adhere to mood & ambiance requirements
Be familiar with all local liquor laws as well all liability laws
Must know emergency & safety procedures (active-shooter, fire, human trafficking)
Progressively responsible retail experience (3 years)
Supervision (1 year)
Experience analyzing financial reports
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