• Rooms Controller | Full Time

    Job Locations US-FL-Champions Gate
    Posted Date 1 month ago(7/15/2019 10:09 AM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
    Front Office Operations
  • Location

    Orlando Resort at Championsgate




    The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf, the Leadbetter Golf Academy World Headquarters and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

    Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

    Job Description

    To monitor and maintain the room rack including but not limited to blocking rooms, pre-registering guest and monitoring rates and packages. The Rooms Control Agent also needs to be familiar with all Front Desk Operations.



    • To be thoroughly acquainted with all check-in policies and procedures. 
    • To be thoroughly acquainted with all check-out policies and procedures. 
    • To be familiar with guest scenarios. 
    • To be familiar with all technical equipment related to the Front Desk. 
    • To block and pre- register all arriving reservations. 
    • To be familiar with all hotel facilities. 
    • To be familiar with general organization set-up. 
    • To be familiar with the inter-relationship between the different departments. 
    • Must be able to train new associates. 
    • Broad knowledge of Epitome, Synergy and Vingcard systems. 
    • Familiar with all reservation special packages and procedures. 
    • Familiar with Housekeeping procedures. 
    • Understand Select Guest Program and VIP procedures. 
    • Understand all radio codes. 
    • Understand all emergency procedures.
    • Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, facsimile machine, Vingcard encoder, radios and Nextel. 
    • Interior and on occasion exterior of hotel with exposure to weather conditions.



    • Previous experience in a Rooms Control or Back Office Position Preferred
    • Previous experience in a Front Desk position at a 4 Diamond Luxury Resort Preferrred
    • Previous Customer Service Experience Preferred

    Customer Service, Cash Handling, Computer Skills


    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.



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