• Bell Captain

    Job Locations US-GA-Atlanta
    Posted Date 2 months ago(6/28/2019 10:19 AM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
    Front Office Operations
  • Location

    Atlanta Hotel at CNN Center


    Atlanta CNN


    Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at CNN Center. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Hotel at CNN Center is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.


    Omni CNN’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at CNN Center may be your perfect match.

    Job Description

    To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.


    Use friendly and appropriate expressions when engaging guests
    Be fully acquainted with the different points of interest
    Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests
    Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
    Ensure that the public areas, bell closet are maintained, clean and tidy
    Follow-up with guest complaints to ensure that any problems are resolved
    Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping areas
    Utilize bell carts effectively and with caution
    Ensure the floor is covered 100% of the time, including the Front Desk
    Direct guests to the Front Desk or meeting rooms
    Call taxis and/or shuttle for guests as needed
    Assist, retrieve and load luggage for guests
    Notify the Front Desk and Guest Services of VIP arrivals whenever possible
    Engage in conversation with as many guests as possible
    Attend all designated staff meetings and training sessions
    Complete all tasks assigned by manager
    Aid guests in locating other areas of the hotel (walk them to destination if possible)
    Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
    Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications


    Excellent customer service skills
    Must have strong communication, presentation, training and organizational skills
    Maintain a professional business appearance, attitude and performance
    Must be able to work a flexible schedule including weekends and holidays
    Candidates must be able to speak fluent English
    Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.


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