• Bellperson Temporary Part Time

    Job Locations US-FL-Jacksonville
    Posted Date 2 months ago(7/2/2019 9:18 AM)
    Requisition ID
    2019-37290
    # of Openings
    1
    Category (Portal Searching)
    Front Office Operations
  • Location

    Jacksonville Hotel

     

    Jacksonville

     

    The Omni Jacksonville Hotel is a warm, elegant oasis of luxury and superlative service. Relax in guest room accommodations featuring contemporary comfort and enjoy a host of amenities designed to make your visit unforgettable. This four-diamond luxury hotel is in the heart of downtown and just steps away from the Jacksonville Landing Riverfront Marketplace, where art, music and shopping thrive. Enjoy a breathtaking view of the St. Johns River and take in the best of Florida at the Omni Jacksonville Hotel.


    Omni Jacksonville’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Jacksonville Hotel may be your perfect match.

    Job Description

    To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.

    Responsibilities

    • Use friendly and appropriate expressions when engaging guests
    • Be fully acquainted with the different points of interest
    • Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests
    • Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
    • Ensure that the public areas, bell closet are maintained, clean and tidy
    • Follow-up with guest complaints to ensure that any problems are resolved
    • Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area
    • Utilize bell carts effectively and with caution
    • Ensure the floor is covered 100% of the time, including the Front Desk
    • Direct guests to the Front Desk or meeting rooms
    • Call taxis and/or shuttle for guests as needed
    • Assist, retrieve and load luggage for guests
    • Notify the Front Desk and Guest Services of VIP arrivals whenever possible
    • Engage in conversation with as many guests as possible
    • Attend all designated staff meetings and training sessions
    • Complete all tasks assigned by manager
    • Aid guests in locating other areas of the hotel (walk them to destination if possible)
    • Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
    • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

    Qualifications

    • Excellent customer service skills
    • Must have strong communication, presentation, training and organizational skills
    • Maintain a professional business appearance, attitude and performance
    • Must be able to work a flexible schedule including nights, weekends, and holidays
    • Candidates must be able to speak fluent English
    • Temporary status for the first 90 days with the opportunity to become permanent part time based on performance. 

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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