• Busser | Bob's Steak & Chop House

    Job Locations US-KY-Louisville
    Posted Date 1 month ago(7/22/2019 4:51 PM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
    Restaurant Operations
  • Location






    Omni Louisville Hotel is the new cornerstone of downtown, which opened its doors on March 6, 2018. Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.


    The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley.


    Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers’ coffee, baked bread, and smoked barbeque.


    Job Description

    Bob's Steak & Chop House Dining Room Attendants assist servers and restaurant guests promptly, with the clearing, cleaning, and setting of tables, as well as providing bread service and filling water glasses. This position provides courteous, attentive service to enhance the guest experience in any way possible.


    • Follow, enforce, comply and adhere to all Omni Louisville Hotel and Bob’s Steak & Chop House rules, policies, procedures, standards, and recipes at all times
    • Service all guests in the dining room and contribute to a positive, memorable guest experience
    • Properly set up the entire restaurant
    • Completely understand and execute bussing standards
    • Completely understand the menu
    • Promptly and accurately deliver food and beverages to all sections of the restaurant and bar
    • Be friendly and helpful with all guests. Use surnames whenever possible
    • Comply with food handling standards
    • Inspect one’s station in the restaurant to ensure it is immaculate in both cleanliness and presentation
    • Complete station set-up and breakdown/side-work, as well as, all other assigned duties by the restaurant manager before checking out/clocking out


    • DRA experience in an upscale or fine dining environment is required
    • Ability to clearly and pleasantly communicate in English with guests, management and co-workers, with the ability to answer guest questions and describe menu items
    • Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
    • Ability to work cohesively with co-workers both within and outside of your department
    • Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment
    • Excellent customer service, service recovery, and problem solving skills
    • Must be able to work a variety of shifts, including weekdays, Saturdays, and holidays
    • Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance
    • Requires frequent bending, reaching overhead, and twisting
    • Must be able to stand or walk for an extended period or for an entire work shift


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