• Rooms Leader in Development (LID)

    Job Locations US-CA-Carlsbad
    Posted Date 1 month ago(4/17/2019 1:43 PM)
    Requisition ID
    2019-34893
    # of Openings
    1
    Category (Portal Searching)
    Leader in Development
  • Location

    La Costa Resort and Spa

     

    La Costa

     

    Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

     

    Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

    Job Description

    “Leaders Creating Leaders” is a core value of Omni Hotels and Resorts and is a big part of the Omni success story. We are committed to growing careers and developing our Associates in a number of different ways. “Leaders in Development” is one way. It is Omni’s celebrated management trainee program. Our Leader in Development will embark upon a path designed to launch a career in hotel management.  This position is a unique opportunity to combine practical work experience in a specific discipline (Rooms, F&B, Sales, Finance etc.) with broad exposure to all areas of an upscale hotel operation.

     

                                        The “LID” is an hourly, overtime-eligible position, working 50 hours per week. Our Associate will spend 40 hours per week performing a job function within their discipline and 10 hours per week (overtime) completing a wide range of self-directed “learning contracts”. The learning contracts include one-on-one sessions with key leaders throughout the hotel, practical assignments and “walk-in-my-shoes” rotations in every department, as well as focused assignments related to the their function. Hotel Mentors (senior leaders in the hotel) are assigned to assist LIDs in their growth and development. LIDs will also receive exposure occasionally to corporate leaders.

     

                                        The program is expected to last one year. At the successful conclusion of the program, participants are expected to move into a management position in the company, occasionally at their own property but often elsewhere in the country. Must be willing to relocate.

     

     

                                        The home department for this position is in Housekeeping, where the Leader in Development will help lead the housekeeping team and while doing so, learn from experienced Housekeeping managers.  The Rooms Leader in Development will focus more specifically on practical on-the-job learning and assigned learning contracts within the Rooms Division. Since the LID program is designed to encourage learning in all areas of the hotel, Job Descriptions from multiple positions may also apply.

     

    Responsibilities

    •  

      1. To effectively perform job functions of various rooms division functions: housekeeping front office, ideal services guest services, reservations and housekeeping. To complete LID learning contracts and perform assigned management functions to aid in management development initiatives. 
      2. Perform Manager on Duty functions for the Housekeeping department.
      3. Manage and oversee assigned supervisory functions in Housekeeping.
      4. Will learn and perform all aspects of Housekeeping and some Front Office operations.
      5. Oversees the performance of staff and takes corrective actions when necessary
      6. Scheduling of staff
      7. Maintains accurate payroll records to ensure staff is paid correctly
      8. To be thoroughly acquainted with all front desk procedures to include check-in/check-out, cash handling, parking validation, folio adjustments, payment procedures, room blocking, AM/PM checklist, etc.
      9. Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
      10. Be actively engaged with our guests and hotel associates, demonstrating and rewarding Power of One behaviors.
      11. Cleaning and inspecting guest rooms
      12. Laundry services
      13. Responds to guest requests and complaints as required
      14. Monitors product inventory and order additional products as necessary
      15. Ensures that all front office/ housekeeping operations are performed according to Omni Hotels standards
      16. Maintain Four Diamond Standards of guest service.
      17. Complete other duties as assigned

       

       

    Qualifications

    • Demonstrated passion for the hotel and resort business
    • Bachelor’s Degree in Hospitality Management, Human Resources, or Finance (or directly related degree (ex: Recreation and Tourism Management) is required by June of 2013
    • Previous hotel (or related industry) experience
    • Be willing to work 50 hours per week
    • Excellent demonstrated written and verbal communication skills
    • Demonstrated initiative – must be a self-starter
    • Demonstrated leadership abilities to include professionalism, discretion, and confidentiality
    • Experience in Microsoft Office applications
    • Bi-Lingual is not required but is a plus
    • Ability to relocate is required

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