• Loss Prevention Officer - Full Time

    Job Locations US-SC-Hilton Head Island
    Posted Date 1 month ago(4/9/2019 10:12 AM)
    Requisition ID
    2019-34722
    # of Openings
    2
    Category (Portal Searching)
    Loss Prevention
  • Location

    Hilton Head Oceanfront Resort

     

    Hilton Head

     

    Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests. 


    Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

    Job Description

    This position ensures that all hotel guest, associates and hotel property are maintained in a safe and secure environment.

    Responsibilities

     

    • Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets.  
    • Answer house calls to assist both guests and associates with respect to safety, security and hotel operations.
    • Initiate and follow-up with all investigations of crimes committed against property and persons.  
    • Assist sick/injured guests or associates ensuring all documentation, reporting and witness statements have been completed within a timely manner.
    • Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
    • Maintain accurate records while performing basic duties including, but not limited to, camera monitoring, shift activity log, codebook and employee/guest interactions.
    • Monitor/distribute visitor and vender access to the property by distributing visitor badges.
    • Perform frequent bag checks for associates leaving the property.
    • Escort and interact with special guests that need privacy when entering/exiting the hotel through heart of the house areas.
    • Maintain confidentiality when dealing with sensitive guest or associate issues.
    • Assist supervisor or director in checking alarm systems, safety and fire alarm systems and closely monitoring security of building doors, service areas, delivery areas and grounds.
    • Assist hotel management in emergency situations by knowing all hotel safety procedures and leading/directing guests and associates to safety.

    Qualifications

    • Must be able to stand and walk for up to 7 hours per shift.
    • Must be able to communicate effectively by telephone, email, radio and reporting.  
    • Must have basic computer knowledge.
    • Must be able to reach various areas of the hotel/resort at a rapid pace if necessary.
    • First Aid/CPR Certification is preferred.
    • Must be able to remain calm and professional during stressful situations.
    • Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays.
    • Must have a clean driving record.

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