• Front Office Supervisor - Overnight

    Job Locations US-VA-Richmond
    Posted Date 2 months ago(4/2/2019 5:42 PM)
    Requisition ID
    2019-34532
    # of Openings
    1
    Category (Portal Searching)
    Front Office Operations
  • Location

    Richmond Hotel

     

    Richmond

     

    Ideally located in the heart of everything that makes Richmond a unique and special destination, the Omni Richmond Hotel is known for refined Southern hospitality in an elegant and relaxing setting. Nestled within the historic and vibrant Shockoe Slip district, our guests enjoy a location adjacent to timeless architecture, restaurants, nightlife and the scenic James River. The Omni Richmond is at the very center of Richmond's financial and legislative districts, blocks from the Virginia State Capitol.
    Omni Richmond’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Richmond Hotel may be your perfect match.

    Job Description

    The purpose of the Night Audit Supervisor is to oversee and coordinate all night time front desk and audit functions, to execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.  Assists guests with exceptional customer service on the overnignt shift. 

    Responsibilities

    • Porvide exceptional customer service to guests arriving for late check in or who need assistance. 
    • Performs the required system prints during the night audit shift to ensure a current back-up of the hotel arrivals, vacant & in-hourse list is available. 
    • Posts and audits banquet checks in order of the banquet summary sheet.
    • Reconciles all Food and Beverage outlet postings.
    • Verifies front desk cashier work is balanced.
    • Ensures all guest accounts are accurately posted with room and tax.
    • Read, initial and sign the ‘Ideal Service Recovery’ standard and procedure.
    • Ensures the completion of all Opera night audit functions.
    • Distributes all close day reports and morning reports to the appropriate departments.
    • Transmits accurate data to Corporate via CSS.
    • Prepares and distributes the Daily Report.

    Qualifications

    • Prior Front Desk/ Night Audit experience preferred
    • Excellent customer service skills required
    • Must be able to work Overnight Shifts
    • Prior experience in high volume luxury hotel preferred
    • Must be able to stand for extended periods of time (95% of shift).
    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 
    To apply, go to www.omnihotels.com/careers
    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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