• Turndown Attendant

    Job Locations US-SC-Hilton Head Island
    Posted Date 2 months ago(3/26/2019 12:35 PM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
  • Location

    Hilton Head Oceanfront Resort


    Hilton Head


    Located on the sugar sand beaches of Hilton Head Island on the southern coast of South Carolina, this oceanfront resort is a tropical paradise unlike anywhere else in this premier destination. The Omni Hilton Head Oceanfront Resort offers beautiful oceanfront views to all of our guests. 

    Omni Hilton Head’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hilton Head Oceanfront Resort may be your perfect match.

    Job Description

    The Housekeeping Turndown Attendant is responsible for making lasting impressions on our guests by ensuring the guest’s room is clean, attractive and welcoming at all times. Our Turndown Attendants provide extra touches to our guest’s rooms suitable for our discriminating guests: he or she will offer ice and other amenities such as extra towels and pillows, turn-down the bed, freshen-up/clean the room, turn on the television and music to a soothing and relaxing channel, draw the curtains close and more.



    • Perform all the functions of a Room Attendant and Houseperson as needed and warmly greet all of our guests
    • Offer assistance and information to our guests
    • Clean guest rooms according to Omni’s standards for Room Attendants
    • Provide water and ice to guests
    • Offer guests towels, pillows and other services/amenities
    • Change linens, turn-down bed
    • Responds to all guest requests appropriately.  Always greet our guests warmly with a smile, call them by name whenever possible.
    • Depending upon the volume, is responsible to provide turndown services for assigned number of guest rooms.
    • To provide full servicing of guest rooms upon request.
    • Removes room service trays from guest rooms.
    • Responsible for restocking caddies and refilling chemical bottles for Guest Room Attendants.


    • Previous hotel Turndown Attendant experience or Housekeeping experience required
    • Environmental services experience preferred, preferably in hotel housekeeping  
    • Basic English skills are required (must be able to answer basic questions about services and amenities, give directions to guests). 
    • Candidates must be able to multi-task in a busy environment, follow through on guest and manager requests, and work as a team player
    • Must be detail oriented, possessing a friendly, approachable demeanor and high standard for cleanliness and organization.
    • Ability to stand, bend and do repetitive movements for long periods of time. 
    • Ability to frequently bend, squat, and reach overhead.
    • Ability to lift up to 20-25 pounds intermittently, and occasionally 50 pounds. 
    • Ability to push and pull fully stocked housekeeping supply cart. 
    • Must be able to work a flexible schedule, including evenings (PM Shift), weekends and holidays.  


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