• Club Lounge Concierge

    Job Locations US-CA-Los Angeles
    Posted Date 2 months ago(3/14/2019 3:17 PM)
    Requisition ID
    2019-33945
    # of Openings
    1
    Category (Portal Searching)
    Front Office Operations
  • Location

    Los Angeles Hotel

     

    Los Angeles

     

    From sunny beaches to world-class entertainment, the city of Los Angeles is a great place to live, work and play. The four-diamond Omni Los Angeles Hotel is located in downtown’s cultural district. The hotel is adjacent to the Walt Disney Concert Hall, Dorothy Chandler Pavilion, MOCA and numerous other entertainment destinations.

     

    Currently ranked #1 by Trip Advisor for Best Downtown Hotels in Los Angeles, the Omni Los Angeles strives to provide the highest quality product and customer service to each and every guest. Omni Hotels & Resorts believes in The Power of One, the practice of empowering every associate to do their best to ensure our guests feel comfortable and appreciated. This philosophy is the reason why the Omni Los Angeles has been so successful in customer satisfaction throughout the years. It is our mission to inspire and reward our associates, and we are committed to being the employer of choice in the hospitality industry. If you are a friendly, motivated individual, with a passion to serve others, the Omni Los Angeles Hotel may be your perfect match.

    Job Description

     

    The Club Lounge Concierge provides memorable customer service to our guests, including VIP guests to ensure they enjoy their stay. This associate answers any questions pertaining to our hotel or local attractions. In addition, this position is responsible for maintaining the lounge with breakfast, evening buffets, and beverages. Maintains the cleanliness, sanitation and organization of kitchen, and lounge. Responsible for ordering kitchen supplies, food and beverage.

     

    Responsibilities

     

    • Ensure the Lounge is kept immaculate at all times, reporting any deficiencies to the appropriate department and follow up to ensure work is done.
    • Set tables according to service standards.
    • Set up all buffet items in according to service standards.
    • Prepare food items (cut fruit, cut drink garnishments).
    • Set up, monitor, maintain and breakdown breakfast/afternoon tea/cocktail hour food and beverages in accordance with department standards.
    • Open and serve wine/champagne bottles, and other alcoholic beverages.
    • Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
    • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
    • Maintain updated resource materials on all vendors and information to accommodate guest requests
    • Coordinate with Concierge desk for any services requested by the guest.
    • Legibly document all pertinent information in GoConcierge. Report guest requests to Ideal Services.
    • Accept and record wake-up calls and inform Ideal Services
    • Promote Select Guest program enrollments and renewals.
    • Remain aware of all happenings in the hotel such as functions and special arrangements i.e. VIP attending a function.
    •       Other duties may be assigned.

    Qualifications

     

    • TIPS Certification
    • California Food Handler's Certification
    • Customer service experience, preferably in hospitality.

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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