• Restaurant Host (Part-Time) | Texas Spice

    Job Locations US-TX-Austin
    Posted Date 1 week ago(5/14/2019 12:20 PM)
    Requisition ID
    2019-33678
    # of Openings
    2
    Category (Portal Searching)
    Food & Beverage
  • Location

    Barton Creek Resort & Spa

     

    Barton Creek

     

    Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

     

    Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

    Job Description

    To ensure all members and guests are greeted and seated in a friendly and courteous manner using appropriate procedures, providing extraordinary customer service in accordance with Omni standards.

    Responsibilities

    • Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.
    • Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
    • Greet guests and members entering the restaurant with a pleasant smile and superior customer service in accordance with MOS standards.
    • Seat guests and members by finding a clean, available table, pulling out chairs, and placing clean menu in front of guest.
    • Introduce and assign server to guests.
    • Thank every guest upon departure and invite them to return.
    • Control heavy volume at Restaurant entrance.
    • Section off any reservations and server section.
    • Monitor dining rooms for seating availability, service, safety, cleanliness and well being of restaurant guests.
    • Assist servers when needed.
    • Answer phone and record reservations. Handle all call-in orders.
    • Effectively communicate reservations to MOD and Chef.
    • Maintain knowledge of the resort property.
    • Inform the guests about daily and weekly specials.
    • Tend to and anticipate guests’ needs.
    • Restock silverware.
    • Responsible for familiarization of the menu.
    • Perform and complete shift checklist.
    • Attend department meetings and other required company training.
    • Perform any other duties as assigned by the restaurant manager.

    Qualifications

    Qualifications:

    • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
    • Prior customer service experience preferred.
    •  Must agree and adhere to compensation acknowledgment and tip reporting guidelines.
    •  Must have and maintain current Texas Food Handlers and TABC certifications.
    • Must be able to multi task.
    • Must be able to work flexible shift including nights, weekends, and holidays
    • MICROS Experience preferred.

    Physical Requirements:

    • Must be able to stand and walk for an extended period of time or for an entire shift.
    • Must be able to move, lift, carry, push, pull, and place objects of moderate weight without assistance.

    Working Environment:

    • Interior of hotel, dining room and restaurant kitchen, with occasional travel around resort property as needed.
    • Exposure to various hazardous chemicals.
    • Exposure to food items and beverages.

    Tools & Equipment:

    • MICROS computer, telephone, MICROS card

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