• Concierge

    Job Locations US-KY-Louisville
    Posted Date 2 weeks ago(4/12/2019 2:08 PM)
    Requisition ID
    2019-33642
    # of Openings
    1
    Category (Portal Searching)
    Front Office Operations
  • Location

     

    omni-louisville-hotel-exterior-rendering

     

    OMNILOU

     

    Omni Louisville Hotel is the new cornerstone of downtown, which opened its doors on March 6, 2018. Reflecting the past, present and future of our vibrant Kentucky town and inspired by the city’s rich history and authentic character, the Omni Louisville transforms one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.

     

    The hotel is a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, allows guests to rest, relax and socialize with downtown Louisville as the backdrop. The essence of Louisville is woven throughout with interior design blends elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley.

     

    Guests can also enjoy a dynamic 20,000 square foot urban food hall and market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Brothers’ coffee, baked bread, and smoked barbeque.

     

    Job Description

    To go beyond guests expectations while providing assistance and services for guests in order to ensure pleasurable accommodations.

     

    Responsibilities

    • To arrange bookings, reconfirmation of airline tickets etc.
    • Be fully acquainted with the different points of interests.
    • Assist in arranging for restaurant reservations and limousines as required by our guests.
    • Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
    • Ensure that the public area (lobby) is maintained, clean and tidy by collaborating with Housekeeping department.
    • Accept other special duties as required by management.
    • Set up all amenities for guests celebrating special occasions.
    • Set up special packages that include pre-calls from the concierge and specialized amenities.
    • Interact with other departments to ensure that guest’s needs are satisfied.
    • Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
    • Proactively work to seek out ways in which to improve the hotel experience for our guests.
    • Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.

    Qualifications

    • Previous luxury hotel experience is required.
    • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
    • Ability to stand for the entire scheduled shift.
    • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
    • Knowledge of the surrounding Louisville area and all of its attractions.
    • Knowledge of Property Management Systems and related computer programs
    • Strong knowledge of Microsoft Office Software.

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

    End of Job Description

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