• Rooms Leader In Development | Full Time

    Job Locations US-FL-Jacksonville
    Posted Date 2 months ago(3/8/2019 12:40 PM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
    Leader in Development
  • Location

    Jacksonville Hotel




    The Omni Jacksonville Hotel is a warm, elegant oasis of luxury and superlative service. Relax in guest room accommodations featuring contemporary comfort and enjoy a host of amenities designed to make your visit unforgettable. This four-diamond luxury hotel is in the heart of downtown and just steps away from the Jacksonville Landing Riverfront Marketplace, where art, music and shopping thrive. Enjoy a breathtaking view of the St. Johns River and take in the best of Florida at the Omni Jacksonville Hotel.

    Omni Jacksonville’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Jacksonville Hotel may be your perfect match.

    Job Description

    The Rooms Leader In Development will train in all aspects of the Rooms division, to include: Front Desk, Ideal Services (PBX), Concierge, Housekeeping and Laundry. While rotating between various roles and responsibilities, this individual will support the efforts of the department with a particular emphasis on developing this individual in their management and leadership skills. This is a customer service position which requires a multitude of tasks while consistently providing exceptional customer service to our guests and clients in-house.


    • Administrative duties for the Director of Rooms, and other members of the division
    • Guest Service Agent – assist guests with the check in process, conflict resolution, Power of One
    • Ideal Services Agent (PBX) – maintain a multi-line phone system, route calls accordingly, assist with In Room Dining orders
    • Concierge – assist guests with reservations, special requests, transportation, etc.
    • Bell Person – heavy lifting, carrying, pushing, pulling (in excess of 75 lbs.)


    • Positive, customer service oriented attitude
    • Bachelor’s (four year) degree from an accredited institution, preferably in Hospitality Management or a related field required
    • Must be able to type 50 WPM
    • Commit to one year (12 months) of service at the home hotel
    • Ability to transfer to any Omni property within the continental United State upon successful completion of the LID program
    • Ability to work a flexible work schedule, as this position requires a 47.5 hour work week

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.


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