• Room Service Supervisor

    Job Locations US-TX-Austin
    Posted Date 7 days ago(5/14/2019 12:20 PM)
    Requisition ID
    2019-33201
    # of Openings
    2
    Category (Portal Searching)
    Food & Beverage
  • Location

    Barton Creek Resort & Spa

     

    Barton Creek

     

    Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

     

    Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

    Job Description

    Ensure proper training, and supervision of all personnel, to deliver prompt, courteous service in a manner that complies with Omni Food and Beverage standards and company policies and procedures.

    Responsibilities

    • Responsible to answer the phone within three rings.
    • Assist in weekly payroll and scheduling responsibilities.
    • Perform daily and monthly inventories.
    • Audit associates on Moments of Service Standards on a regular basis.
    • Ensuring proper tray set up procedures.
    • Monitor guest room floors to ensure a successful day to day operation.
    • Participate in menu planning and room service specials.
    • Participate in Room Service sales promotion.
    • Monitor and respond appropriately to feedback from guests.
    • Be creative with enhancing or upgrading amenities.
    • Create amenities for sales promotion.
    • Perform all necessary cashier duties when needed.
    • Examine food and beverage preparation.
    • Participate in interviewing and training of new associates.
    • Must follow prepared scenario to encourage upselling.
    • Give the approximate time of delivery for the order.
    • Prepare payment of checks.
    • Knowledge of food menu and wine list.
    • Know and adhere to all liability laws.
    • Printing of reports at the end of the shift and banking out.
    • Must have knowledge on minibar system, maintaining, and stocking and ordering product.

    Qualifications

    • Must have previous Food & Beverage experience, preferably in hospitality.
    • High School or GED preferred.
    • Must have the ability to multi task.
    • Must be able to lead, develop, and train others.
    • Must have strong Communication Skills.
    • Strong problem solving skills preferred.
    • TABC and Food Handler certificate required

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