• Rooms Controller

    Job Locations US-TX-Austin
    Posted Date 4 months ago(1/22/2019 1:25 PM)
    Requisition ID
    2019-32120
    # of Openings
    1
    Category (Portal Searching)
    Front Office Operations
  • Location

     

    Austin Hotel Downtown

     

    Downtown Austin

    Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you’ll be just steps away from the Austin Convention Center and the Texas State Capitol.

    Omni Austin Hotel Downtown’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtown’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Austin Hotel Downtown may be your perfect match.

    Job Description

    The main purpose of the Rooms Controller is to coordinate and organize the hotel’s guest room inventory.  The Rooms Controller will act as a liaison between the Housekeeping, Front Office, and Reservations department regarding the status and distribution of all guest rooms.

    Responsibilities

    • Respond to any reasonable task as assigned by manager
    • Aid guests in locating other areas of the hotel (walk them to destination if possible)
    • Familiarity with parking validation procedures and Good Night’s rest policy
    • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
    • Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets.
    • Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

    Qualifications

    • Prior Front Office experience required
    • Excellent customer service skills
    • Must be able to work a flexible schedule including some nights, weekends, and holidays.
    • Move, bend, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
    • Stand or walk for an extended period or for an entire work shift.  Requires repetitive motion

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