• Front Desk Supervisor

    Job Locations US-TX-Austin
    Posted Date 1 month ago(12/14/2018 6:07 PM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
    Front Office Operations
  • Location


    Austin Hotel Downtown


    Downtown Austin

    Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you’ll be just steps away from the Austin Convention Center and the Texas State Capitol.

    Omni Austin Hotel Downtown’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtown’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Austin Hotel Downtown may be your perfect match.

    Job Description

    The role of the Front Office Supervisor is to ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed.


    • Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures. Where applicable, ensure process meets Forbes Service Standards
    • To be fully acquainted with the different points of interests near the Riverwalk, Downtown, and other surrounding areas
    • To be experienced with various guest scenarios
    • Ability to count and disburse money
    • To be familiar with all technical equipment related to the Front Desk
    • To understand the influence and importance of all departments on the Front Desk
    • Must be able to perform all positions in the Front Office department
    • Responsible for the training of new associates
    • Understand all radio codes and emergency procedures
    • Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Front Office Manager


    • Previous customer service experience
    • Previous cash handling experience
    • Previous hotel experience highly preferred
    • Ability to clearly communicate (verbal and written) in English with guests, associates and vendors
    • Ability to stand for 8 hour shift
    • Must be able to work a flexible schedule to include nights, holidays and weekends
    • Computer Skills (Synergy, Nucleus, OPHERA, Vision, GoConcierge, Microsoft Office)


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