• Front Desk Agent

    Job Locations US-VA-Richmond
    Posted Date 7 days ago(12/5/2018 2:31 PM)
    Requisition ID
    2018-30935
    # of Openings
    1
    Category (Portal Searching)
    Front Office Operations
  • Location

    Richmond Hotel

     

    Richmond

     

    Located in the center of Richmond’s financial district and overlooking the James River, The Omni Richmond welcomes its guests with a taste Southern Hospitality. The Omni Richmond is the premier destination for business and leisure travelers alike. Steps away you will find wonderful restaurants, shopping, and entertainment.

     

    Come be a part of an amazing team where we inspire and reward our associates! Every other Friday the Management Team hosts an Associate Appreciation event to show their appreciation for their associates and give them a much deserved break from the work day. The Omni Richmond prides itself on having a bi-annual management training class where current associates participate in a 6 month program to prepare them for advancing their careers.

    Job Description

    Guest Services Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Guest Service Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Guest Service Agents are also responsible for checking in guests and settling guest accounts upon check-out, resolving guest issues and completing special requests

    Responsibilities

    • Process guest check-ins and check-outs according to Omni’s Standard Operating Procedures
    • Empathetically listen to guest inquiries and provide appropriate responses
    • Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
    • Block rooms in the computer and follow through on designated requirements
    • Pre-register designated guests and prepare key packets
    • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
    • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction

    Qualifications

    • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
    • Ability to accurately and efficiently input information into computer systems
    • Ability to compute accurate mathematical calculations
    • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
    • Previous hotel front desk experience is highly desirable
    • Previous cashiering experience is preferred
    • Must be able to stand and walk for long periods of time

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

     

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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