• Concierge

    Job Locations US-GA-Atlanta
    Posted Date 1 month ago(11/13/2018 10:08 AM)
    Requisition ID
    2018-30444
    # of Openings
    2
    Category (Portal Searching)
    Front Office Operations
  • Location

    Atlanta Hotel at CNN Center

     

    Atlanta CNN

     

    Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at CNN Center. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Hotel at CNN Center is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.

     

    Omni CNN’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at CNN Center may be your perfect match.

    Job Description

    To provide assistance and services for guests in order to ensure pleasurable accommodations.

    Responsibilities

    To arrange bookings, reconfirmation of airline tickets etc.
    • Be fully acquainted with the different points of interest.
    • Assist in arranging for restaurant Reservations and limousines as required by our guests.
    • Ensure the delivery of parcels, mail, special deliveries, etc. to guest rooms.
    • Ensure that the public areas (lobby) is maintained, clean and tidy by partnering with Housekeeping Department.
    • Accept other special duties as required by management.
    • Interact with other departments to ensure that guests needs are satisfied.
    • Follow-up with guests once hotel departments to see that problems are resolved.
    • Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
    • To proactively work to seek out ways in which to improve the hotel experience for our guests.
    • Handling of special requests i.e. flowers, telegrams, telexes, rental cars, forwarding luggage, private planes, etc.
    • Arranging interpreters, public stenographers, sight-seeing tours advising of quality shopping areas.

    • All other duties as requested by management

    • Ensure work area is clean and clear of standing water, debris or any objects that can obstruct the job duties from being performed safely, efficiently and effectively.

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