• Spa Front Desk Agent

    Job Locations US-NC-Asheville
    Posted Date 6 months ago(8/10/2018 10:39 AM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
  • Location

    Grove Park Inn


    Grove Park Inn


    The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.


    Omni Grove Park Inn’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match.

    Job Description

    The Spa Front Desk Agent will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.


    • Check guests in and out.
    • Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service.
    • Up-sell, cross-sell, and pre-sell Mokara services and products.
    • Provide tours of the spa and offer/serve beverages as needed.
    • Communicate spa promotions with guests.


    • Previous customer service experience is required.
    • High school diploma or equivalent.
    • Must be proficient with Microsoft Office.
    • Must be able to communicate effectively in a professional business environment.
    • Must have the ability to stand for 7 hours per day.
    • Ability to lift, carry, push, pull 30 lbs.
    • Ability to work a flexible schedule, to include: AM/PM shift, weekends, holidays.


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