• Front Desk Agent/PBX Operator

    Job Locations US-TX-Austin
    Posted Date 5 days ago(8/10/2018 6:51 PM)
    Requisition ID
    2018-27846
    # of Openings
    1
    Category (Portal Searching)
    Front Office Operations
  • Location

    Austin Hotel at Southpark

     

    Southpark

     

    Just moments away from the excitement of downtown Austin, the State Capitol and the 6th Street Entertainment District; the Omni Austin Hotel at Southpark is an exciting place to work. With a premier location in the heart of a world-renowned city, the Omni Southpark is at the center of it all.

     

    Omni Southpark’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Southpark may be your perfect match.

    Job Description

    Front Desk Agents/PBX Operators are responsible for providing a five-star welcome and departure experience to each guest, as well as serving as ambassadors throughout the guest’s stay in person and on the phone. Front Desk Agents/PBX Operators make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents/PBX Operators are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and serve as a part of our Ideal Services teams.

    Responsibilities

    • Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures
    • Empathetically listen to guest inquiries and provide appropriate responses
    • Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
    • Block rooms in the computer and follow through on designated requirements
    • Pre-register designated guests and prepare key packets
    • Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
    • Maintain confidentiality of all guests and hotel information
    • Employ attention to detail in order to ensure security of guest room access.
    • Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
    • Maintain guest history files on all guests
    • Accommodate room changes expediently
    • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
    • Issue safe deposit boxes to guests and ensure security of key
    • Monitor, send and distribute guest faxes
    • Generate, print and distribute daily and weekly reports
    • Resolve discrepancies on the room status report with Housekeeping
    • Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

    Qualifications

    • Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
    • Ability to accurately and efficiently input information into computer systems
    • Ability to work cohesively with co-workers both within and outside of your department
    • Ability to compute accurate mathematical calculations
    • Ability to think clearly, quickly and make concise decisions
    • Ability to prioritize, organize and follow up
    • Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
    • Previous customer service experience required
    • Previous hotel front desk experience is strongly preferred
    • Previous cashiering experience is preferred
    • Fluency in a foreign language is preferred
    • Previous guest relations training is preferred
    • Must live within 50 miles of the hotel

    Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to 
    applicationassistance@omnihotels.com.

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