• Concierge

    Job Locations US-NC-Asheville
    Posted Date 2 months ago(8/6/2018 12:58 PM)
    Requisition ID
    2018-27634
    # of Openings
    2
    Category (Portal Searching)
    Front Office Operations
  • Location

    Grove Park Inn

     

    Grove Park Inn

     

    The AAA Four-Diamond Grove Park Inn is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

     

    Omni Grove Park Inn’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn may be your perfect match.

    Job Description

    The Concierge goes above and beyond guests expectations while providing assistance and services for guests in order to ensure pleasurable accommodations.

    Responsibilities

    • To arrange bookings, reconfirmation of airline tickets etc.
    • Be fully acquainted with the different points of interests.
    • Assist in arranging for restaurant reservations and limousines as required by our guests.
    • Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
    • Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
    • Accept other special duties as required by management.
    • Set up all amenities for guests celebrating special occasions.
    • Set up special packages that include pre-calls from the concierge and specialized amenities.
    • Interact with other departments to ensure that guest’s needs are satisfied.
    • Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
    • Proactively work to seek out ways in which to improve the hotel experience for our guests.
    • Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.

    Qualifications

    • Previous luxury hotel experience is strongly preferred.
    • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
    • Ability to stand for the entire scheduled shift.
    • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
    • Knowledge of the surrounding area and all of its attractions.
    • Knowledge of Property Management Systems and related computer programs.
    • Strong knowledge of Microsoft Office Software.

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