• Concierge (Full - Time)

    Job Locations US-TX-Austin
    Posted Date 3 months ago(7/24/2018 5:17 PM)
    Requisition ID
    2018-27388
    # of Openings
    3
    Category (Portal Searching)
    Front Office Operations
  • Location

     

    Austin Hotel Downtown

     

    Downtown Austin

    Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; you’ll be just steps away from the Austin Convention Center and the Texas State Capitol.

    Omni Austin Hotel Downtown’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Austin Hotel Downtown’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Austin Hotel Downtown may be your perfect match.

    Job Description

    To go above and beyond guests expectations while providing assistance and services for guests in order to ensure pleasurable accommodations.

    Responsibilities

    • To arrange bookings, reconfirmation of airline tickets etc.
    • Be fully acquainted with the different points of interests.
    • Assist in arranging for restaurant reservations and limousines as required by our guests.
    • Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
    • Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
    • Accept other special duties as required by management.
    • Set up all amenities for guests celebrating special occasions.
    • Set up special packages that include pre-calls from the concierge and specialized amenities.
    • Interact with other departments to ensure that guest’s needs are satisfied.
    • Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
    • Proactively work to seek out ways in which to improve the hotel experience for our guests.
    • Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.

    Qualifications

    • Previous luxury hotel experience is required.
    • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
    • Ability to stand for the entire scheduled shift.
    • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
    • Knowledge of the surrounding area and all of its attractions.
    • Knowledge of Property Management Systems and related computer programs
    • Strong knowledge of Microsoft Office Software.
    • Must have valid Food Handler and TABC Certificates, or be willing to get certified before start date.

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed