• Loyalty Ambassador

    Job Locations US-TX-Austin
    Posted Date 4 days ago(7/13/2018 6:41 PM)
    Requisition ID
    2018-27124
    # of Openings
    1
    Category (Portal Searching)
    Front Office Operations
  • Location

    Austin Hotel at Southpark

     

    Southpark

     

    Just moments away from the excitement of downtown Austin, the State Capitol and the 6th Street Entertainment District; the Omni Austin Hotel at Southpark is an exciting place to work. With a premier location in the heart of a world-renowned city, the Omni Southpark is at the center of it all.

     

    Omni Southpark’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Southpark may be your perfect match.

    Job Description

    The Loyalty Ambassador will effectively provide services personally or to immediately refer requests to the appropriate department manager.

    Responsibilities

    • Develop relationships with Select Guests and serve as their point of contact for any hotel or program questions.
    • Create memorable experiences for our Select Guests during their stay.
    • Welcome Select Guests upon arrival and ensure all their requests and needs are met throughout their stay.
    • Resolve any concerns or issues with Select Guest, communicating any needs or special requests to fellow hotel departments.
    • Arrange Select Guest and special occasion amenities via In-Room Dining.
    • Conduct Loyalty Program training with other Front Office and hotel associates.
    • Conduct monthly Loyalty meetings with relevant hotel associates.
    • Promote the Select Guest program to guests that are current not members.
    • Maintain Select Guest product inventories.
    • Conduct guestroom inspections prior to Select Guest arrival.
    • Will assist in Front Office operations as needed.
    • Perform any other duties assigned by the Front Office Management.
    • Be pleasant, smile and greet all guests, using surnames when obtained.
    • Be actively engaged with our guests and deliver memorable guest experiences.
    • Create unique, personalized WOW moments at every opportunity.

    Qualifications

    • Previous customer/guest service experience; hotel and front office experience is strongly preferred.
    • Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns.
    • Previous cash handling and multi-phone usage experience.
    • Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player.
    • Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills.
    • Must live within 50 miles of the hotel.

    Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to 
    applicationassistance@omnihotels.com.

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