• Experience Planner - Reservations

    Job Locations US-AZ-Paradise Valley
    Posted Date 4 days ago(7/13/2018 5:09 PM)
    Requisition ID
    2018-27093
    # of Openings
    1
    Category (Portal Searching)
    Reservations
  • Location

    Montelucia Resort and Spa

     

    Montelucia

     

    Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property’s distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.

    Job Description

    • Responsible for capturing additional incremental revenue through outbound sales efforts not reserved during the initial sales process.

    Responsibilities

    • Must have thorough knowledge of the property, guestrooms, package options, and amenities of the property

     

    • Make outbound activity sales calls; offer customized room and package products, spa services, golf, recreation, and dining/food & beverage options (when applicable)

     

    • Up-sell room types to maximize hotel average daily rate

     

    • Coordinate with DORM to develop and coordinate strategies that will drive activity revenue into need times/dates for ancillary revenue outlets

     

    • Achieve monthly revenue goals for the position as defined by the DORM and senior property leadership

     

    • Implement Moments of Service (MOS) on every call

     

    • Reserve golf tee times, spa appointments, dining reservations, etc. in all activity applications

     

    Track success of sales efforts and revenue capture; share with appropriate personnel/management on an on-going basis 

    • Post advance deposits and route billing of activity reservations (when applicable)

     

    • Process activity confirmations

     

    • Answer inbound calls; check voicemail/inbox and answer emails in a timely manner

     

    • Other duties as may be assigned by management

     

    Hotel Specific Essential Functions:

     

    • Review arrivals report, opt in report, and rate codes to identify guests for outbound sales efforts (i.e. upselling web reservations, LOS patterns, etc.)
    • Respond to guest requests for Experience Planner services in a timely manner
    • Email relevant correspondence with appropriate departments
    • Make detailed reservation notes in reservation to ensure accuracy

     

     

    Qualifications

    • Must have thorough knowledge of the property, guestrooms, package options, and amenities of the property
    • Make outbound activity sales calls; offer customized room and package products, spa services, recreation, and dining/food & beverage options (when applicable)
    • Up-sell room types to maximize hotel average daily rate
    • Coordinate with DORM to develop and coordinate strategies that will drive activity revenue into need times/dates for ancillary revenue outlets
    • Achieve monthly revenue goals for the position as defined by the DORM and senior property leadership
    • Reserve spa appointments, dining reservations, etc. in all activity applications
    • Track success of sales efforts and revenue capture; share with appropriate personnel/management on an on-going basis
    • Process activity confirmations
    • Answer inbound calls; check voicemail/inbox and answer emails in a timely manner
    • Other duties as may be assigned by management
    • Assist Revenue Manager with various tasks, including maintenance of internal reservation requests and training of new associates
    • Assist with ongoing training of Reservations Agents

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