• Coffee Shop Supervisor

    Job Locations US-NH-Bretton Woods
    Posted Date 4 days ago(7/13/2018 4:59 PM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
    Food & Beverage
  • Location

    Mount Washington Hotel


    Mt Washington


    As grand as the history behind it, the Omni Mount Washington Hotel, located in Bretton Woods, New Hampshire, is gracious in ambiance and generous in amenities. A favorite New England retreat of presidents, poets and celebrities, the hotel delights every sense with enchanting music, refined dining and luxurious décor.

    Omni Mount Washington Resorts associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Mount Washington Resort is committed to serve our associates and nurture their growth. We embody a culture of respect, gratitude and empowerment each day. If you are a friendly, motivated person, with a passion to serve others, the Omni Mount Washington Resort may be your perfect match.

    Job Description

    To maintain the highest standards possible for the guest by insuring quick, efficient, and professional service to ensure satisfaction.


    • Responsible for assigned shift, assisting in overall management
    • Assist in overall supervision of the department as outlined in manager’s job description.
    • Complete environmental checklist for dining room.
    • Order daily supplies.
    • Hold pre-meal meetings.
    • Follow up on established training steps.
    • Handle guest comments and complaints and ensure guest satisfaction.
    • Observe, teach, and correct staff’s service.
    • Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the hotel
    • Maintain high standards of personal appearance and grooming, which include wearing proper uniform and name tag when working
    • Assist with monthly inventory and maintain a cash bank.
    • Verifying guest room numbers for room charges.
    • Interact with other departments to ensure guest needs are satisfied.
    • Adhere to proper food handling procedures.
    • Proper knowledge of equipment use and safety procedures.
    • Do not leave merchandise unsecured.
    • Corporate software programs such as Kronos WFC, Open Table, Synergy, and Epitome.


    • Minimum 1 year supervisor experience.
    • Must be able work with and understand financial information and data and basic arithmetic functions
    • Must lead by example, remain professional in all situations.
    • Must be able to handle exposure to extreme temperatures and food and beverage hazardous cleaning chemicals.
    • Must be able to convey information and ideas clearly.
    • Must work well in stressful, high pressure situations.
    • Must be effective in handling problems in workplace, including anticipating, preventing, identifying, and solving problems as necessary.
    • Able to lift up to 20 pounds and be on your feet for up to eight hours.
    • Must be flexible with schedules including weekends and holidays.


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