• Room Service Cashier

    Job Locations US-AZ-Paradise Valley
    Posted Date 3 months ago(7/31/2018 11:57 AM)
    Requisition ID
    2018-26808
    # of Openings
    1
    Category (Portal Searching)
    Food & Beverage
  • Location

    Montelucia Resort and Spa

     

    Montelucia

     

    Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property’s distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.

    Job Description

    The In-Room Dining Cashier will be the primary point-of-contact for our guests who wish to experience a five-diamond quality in-room meal or beverage experience. This person will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly.The In-Room Dining Cashier also facilitates amenity deliveries, calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely and accurate service.

    Responsibilities

    • Follow Omni guidelines for up-selling to enhance revenue and guest satisfaction
    • Process and expedite Select Guest (loyalty program) orders
    • Follow Omni’s “Moments of Service” guidelines for receiving guest orders via telephone and on-line
    • Follow Omni’s “Moments of Service” guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details
    • Enter all guest orders into our point-of-sale system (MICROS) according to Omni standards
    • Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards.
    • Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest’s specifications

    Qualifications

    • Ability and willingness to work a varied work schedule including nights and weekends
    • Ability to communicate clearly with guests and co-workers in English both verbally and in writing
    • Working knowledge of computers and telephone systems
    • Previous customer service experience preferred
    • Previous cashiering experience preferred
    • Knowledge of Micros point-of-sale technology preferred

    Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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