• Assistant Front Office Manager | Omni Homestead Resort

    Job Locations US-VA-Hot Springs
    Posted Date 2 months ago(2 months ago)
    Requisition ID
    2018-26765
    # of Openings
    1
    Category (Portal Searching)
    Front Office Operations
  • Location

    The Homestead

     

    Homestead

     

    Our employees are what make The Homestead what it is. Since 1766, they’ve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia, we are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings.

     

    Omni Homestead’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Homestead may be your perfect match.

    Job Description

    The Assistant Front Office Manager / AFOM is responsible to work closely with Director of Front Office Operations, other AFOMs and Front Office associates to ensure maximum Front Office operating efficiency during the evening hours.

    Responsibilities

    • Handle all training with associates to ensure Omni Standards.
    • Communicate with all department managers on continuing basis.  Especially the communication with Night Audit each evening/morning.
    • Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
    • Be very familiar with the hotel computer system for training maintenance and trouble shooting.
    • Complete weekly supply inventories to ensure adequate pars of such.
    • Complete rate discrepancy report and make needed changes.
    • Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
    • Prepare group information sheets.
    • Complete check-out with balance report.
    • Complete credit check daily.
    • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
    • Assure knowledge and training of Marketing Programs of company and hotel.
    • Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

    Qualifications

    • Bachelor's Degree from an accredited college or university (Hospitality Management, strongly preferred) 
    • Previous luxury hotel experience in a guest-facing role (resort experience, strongly preferred)
    • Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
    • Ability to stand for the entire scheduled shift.
    • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
    • Knowledge of Property Management Systems and related computer programs
    • Strong knowledge of Microsoft Office Software.

    All Full-Time, Year-Round Employees of The Homestead receive medical, dental, and vision insurance options, in addition to resort-specific discounts on dining, rooms, retail, and activities. Join our team today!

     

    Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to 
    applicationassistance@omnihotels.com.

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