• AM In Room Dinning Cashier

    Job Locations US-TX-Dallas
    Posted Date 6 days ago(5/17/2018 4:03 PM)
    Requisition ID
    2018-25604
    # of Openings
    1
    Category (Portal Searching)
    Food & Beverage
  • Location

    Dallas Hotel at Park West

     

    Park West

     

    The elegant Omni Dallas at Park West puts you close to the best attractions of dynamic Dallas, Texas. Located near vibrant Las Colinas Business District, and only 10 minutes from the Dallas/Fort Worth International Airport, this 12-story luxury hotel invites you to experience elegance with neoclassical distinction.

     

    The Omni Dallas at Park West’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas at Park West may be your perfect match.

    Job Description

    The In-Room Dining Cashier will be the primary point-of-contact for our guests who wish to experience a five-diamond quality in-room meal or beverage experience. This person will close checks to the correct account and ensure servers have all the information they need to deliver orders efficiently and correctly.The In-Room Dining Cashier also facilitates amenity deliveries, calls back guests to ensure every aspect of their order was delivered to their satisfaction and does whatever it takes to ensure timely and accurate service.

    Responsibilities

    • Process and expedite Select Guest (loyalty program) orders
    • Follow Omni’s “Moments of Service” guidelines for receiving guest orders via telephone and on-line
    • Follow Omni’s “Moments of Service” guidelines to confirm the details of each guest order, quoting accurate delivery items and following up on any needed or suggested menu items and preparation details
    • Ensure all proper details about the order and pricing/delivery times are communicated to the Kitchen and Room Service delivery teams according to our standards.
    • Work closely with In Room Dining Servers, accurately communicating pertinent order information, to ensure all orders are delivered efficiently and to the guest’s specifications

    Qualifications

    • Ability and willingness to work a varied work schedule including nights and weekends
    • Ability to communicate clearly with guests and co-workers in English both verbally and in writing
    • Working knowledge of computers and telephone systems
    • Previous customer service experience preferred
    • Previous cashiering experience preferred

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