• Front Desk Agent

    Job Locations US-MA-Boston
    Posted Date 1 month ago(5/11/2018 11:12 AM)
    Requisition ID
    2018-25432
    # of Openings
    1
    Category (Portal Searching)
    Front Office Operations
  • Location

    Parker House Hotel

     

    Parker House

     

    As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

    Job Description

    The Front Desk Agent is responsible for providing friendly, efficient registration, guest settlement and information to all guests, fellow associates and property visitors.

    Responsibilities

    • Checking guests in and out; ensuring proper credit is received, special requests are noted and fulfilled and accurate information is established
    • Promoting and selling special hotel programs; must be knowledgeable of ongoing discounts, packages and promotions as well as any rules, restrictions and/or routing
    • Interacting with resort staff in a professional manner; assisting other departments when needed and able
    • Knowledge of all emergency procedures and resort policies
    • Maintaining a house bank, including a daily count and safekeeping at all times
    • Communicating all pertinent information to the Front Office management team and other associates
    • Following set procedures on posting, charges, cashing checks, safe deposits, refunds, gift cards, credit card authorizations and charges
    • Solicitation of guest feedback and empathetic and appropriate response/resolution to guest issues and complaints

    Qualifications

    • High School graduate or equivalent; Two years of college education preferred
    • Two years experience in a service industry, preferably in the hospitality industry
    • Excellent oral and communication skills
    • Computer proficiency
    • Pleasant telephone and in-person demeanor

     

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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