• Front Office Supervisor - Manager on Duty

    Job Locations US-CA-San Diego
    Posted Date 1 month ago(4/18/2018 12:52 PM)
    Requisition ID
    # of Openings
    Category (Portal Searching)
    Front Office Operations
  • Location

    San Diego Hotel


    San Diego


    With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests. 

    Omni San Diego’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotel’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel may be your perfect match. 

    Job Description

    The Rooms Supervisor will oversee the daily operation of the Ideal Services department as well as perform as Front Office Supervisor as needed. The Rooms Supervisor creates a five-star welcome and departure experience and serves as an ambassador to our guests for all of their needs. 


    Oversee the day to day operation of the Ideal Service department

    Answer department telephone using correct greeting and telephone etiquette.

    Recruit, hire and train Ideal Serices Agents

    Maintain Omni's high standards of customer service and conduct

    Ability to resolve guest complaints in a helpful and professional manner. 

    Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.

    Ability to focus on guests' needs, remaining calm and courteous.
    Ability to think clearly, quickly and make concise decisions.
    Ability to prioritize, organize and follow up.
    Ability to work well under pressure dealing with many arrivals/departures within any given period of time.
    Ability to focus attention on details.
    Ability to maintain confidentiality of all guests and Hotel information.
    Ability to work cohesively with other departments and co-workers as part of a team.
    Maintain complete knowledge at all times of all Hotel features/services, hours of operation.
    Maintain complete knowledge and comply with all Hotel and departmental policies and procedures.


    • Demonstrated passion for the hotel and resort business
    • Previous hotel (or related industry) experience required
    • Excellent demonstrated written and verbal communication skills
    • Demonstrated initiative – must be a self starter
    • Demonstrated leadership abilities to include professionalism, discretion, and confidentiality
    • Must be able to stand and walk 8 hours in a day
    • Must be able to communicate in the English language
    • Must be able to work a flexible schedule
    • Must have strong computer skills


    Omni Hotels & Resorts is an equal opportunity employer – vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link in the OFCCP’s Pay Transparency Nondiscrimination policy statement


    * If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com

    End of Job Description



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