• Seasonal Lobby Supervisor

    Job Locations US-MA-Boston
    Posted Date 3 months ago(3/20/2018 1:50 PM)
    Requisition ID
    2018-23877
    # of Openings
    1
    Category (Portal Searching)
    Front Office Operations
  • Location

    Parker House Hotel

     

    Parker House

     

    As you pass through the sculpted bronze doors of this luxury Boston hotel, you will be enveloped by the timeless beauty that has made the Omni Parker House a landmark since 1855. Experience the perfect blend of modern amenities and historic charm at America's oldest continuously-operating hotel.Located on the Freedom Trail, guests enjoy grand views of historic downtown Boston, distinguished décor and thoughtful amenities that are evident in every striking detail in each of the 551 luxurious guest rooms. Walk to Beacon Hill, Faneuil Hall Marketplace, Quincy Market, the Financial District, shopping and more. Just 2.5 miles (10-15 minutes) from Logan International Airport. Come join us and our family and create your own history as an employee of this historic property.

    Job Description

    To create an atmosphere in the lobby conducive to the prompt and efficient handling of all guests needs. This position is Seasonal and has a tentative end date of December 1, 2018.

    Responsibilities

    • Complete training of Bellmen and Doormen as directed by the Director of Guest Services. 
    • Oversees and keeps on order the storage of all guest luggage. 
    • Ensures the cleanliness of the Bellstand, storage room, Front Drive, and lobby. 
    • Oversees the Maintenance of all the Bell Carts. 
    • Maintains an orderly shift log of all Bellstand activities including check-in, check-out, deliveries, luggage storage, mail, fax, and message deliveries. 
    • Oversees the storage and delivery of all packages to the Bellstand. Follows up on a daily basis to see that these packages are delivered within the 15 minute standard and to the proper location. 
    • Supervises Bellmen and Doormen to ensure a smooth and orderly work flow and maximum service to our guests. 
    • Arrange alternate luggage area space during peak bag storage times. 
    • All employees are required to fully comply with Omni rules and regulations for the safe and effective operation of the hotel’s facilities. 
    • Understand and responsible for hotel key policies. 
    • Responsible for handling all convention-related distributions to guest rooms. 
    • Greet our guests in friendly, warm manner. 
    • Maintaining an orderly log of fronts. 
    • Maintaining an orderly package log. 
    • Follow-up check of stored packages. 
    • Be familiar with Epitome and GoConcierge systems. 
    • Strive to improve Medallia scores. 
    • Be involved in resolution of as many guest’s complaints as possible. 
    • Communicate to staff all future business demands as well as daily check ins, check outs, occupancy, in house functions, and bus arrivals. 
    • Provide a “Welcome Call” to guest as required by management. 

    Qualifications

    • High School Diploma or equivalent.
    • Prior supervisory experience required.
    • Prior hospitality experience preferred.
    • Ability to teach, develop, and motivate others.
    • Must have the ability to multi-task.
    • Excellent verbal and written communication skills required.

     

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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