Guest Services Coordinator

Job Locations US-TX-San Antonio
Posted Date 5 days ago(3/13/2018 5:24 PM)
Requisition ID
# of Openings
Category (Portal Searching)


La Mansion del Rio


La Mansion


The Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor’s Palace, San Antonio Convention Center and other well-known landmarks.


Omni La Mansion del Rio’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

Job Description

The role of the Guest Services Coordinate is to proficiently operate the Guest Services Bell Desk Center while assisting with guest requests.


  • Be fully acquainted with the different points of interests near the Riverwalk, Downtown, and other surrounding areas
  • Interact with guests at the bell desk/motor lobby in a friendly, warm manner ready to provide service with directions, recommendations and or with vehicle/luggage requests.
  • Proficiently operate the Bell Desk by promptly answering guest phone calls, tracking guest vehicles requests, tracking luggage assistance requests and tagging guest luggage.
  • Stock guest water refrigerator and kids packs.
  • Proactively work to seek out ways in which to improve the hotel experience for our guests
  • Ensure that public areas are maintained, clean and tidy by partnering with the Housekeeping Department
  • Perform all responsibilities while following  Moments of Service standards




  • Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills.
  • Ability to stand for prolonged periods of time.
  • Must be able to work a flexible schedule, weekends and holidays
  • Ability to clearly communicate (verbal and written) in English with guests and associates.
  •  Strong Computer Skills (Opera and Microsoft Office)


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