• Bellperson/Valet

    Job Locations US-CO-Broomfield
    Posted Date 5 months ago(3/2/2018 11:25 AM)
    Requisition ID
    2018-23205
    # of Openings
    3
    Category (Portal Searching)
    Front Office Operations
  • Location

    Interlocken Resort

     

    Interlocken

     

    The Four-Diamond, award-winning Omni Interlocken Resort welcomes you to a retreat into modern luxury. Nestled against the backdrop of the Rocky Mountains, this year-round Colorado resort near Denver offers a wealth of on-site amenities. With its stunning panoramic views of the mountains or valley, unmatched luxuries and the essence of snow-capped mountain tranquility, the Omni Interlocken Resort is sure to sweep you off your feet.

     

    The Omni Interlocken Resort’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Interlocken Resort may be your perfect match.

    Job Description

    To provide assistance and services for guests such as valet, luggage assistance, and transportation to local areas, in order to ensure pleasurable accommodations.

    Responsibilities

    • Use friendly and appropriate expressions when engaging guests
    • Be fully acquainted with the different points of interest
    • Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests
    • Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
    • Ensure that the public areas, bell closet are maintained, clean and tidy
    • Follow-up with guest complaints to ensure that any problems are resolved
    • Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area
    • Utilize bell carts effectively and with caution
    • Ensure the floor is covered 100% of the time, including the Front Desk
    • Direct guests to the Front Desk or meeting rooms
    • Call taxis and/or shuttle for guests as needed
    • Drive guests to local destinations surrounding the hotel
    • Assist, retrieve and load luggage for guests
    • Notify the Front Desk and Guest Services of VIP arrivals whenever possible
    • Engage in conversation with as many guests as possible
    • Attend all designated staff meetings and training sessions
    • Complete all tasks assigned by manager
    • Aid guests in locating other areas of the hotel (walk them to destination if possible)
    • Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
    • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

    Qualifications

    • Must be 21 years or older and possess a valid Colorado driver license
    • Excellent customer service skills
    • Must have strong communication, presentation, training and organizational skills
    • Maintain a professional business appearance, attitude and performance
    • Must be able to work a flexible schedule including weekends and holidays

     

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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