• Bellperson

    Job Locations US-PA-Bedford
    Posted Date 3 months ago(2/15/2018 1:23 PM)
    Requisition ID
    2018-22802
    # of Openings
    2
    Category (Portal Searching)
    Valet
  • Location

    Bedford Springs Resort

     

    Bedford Springs

     

    Join our award-winning team of associates at the luxurious and exquisite Omni Bedford Springs Resort. More than just a sought-after destination for travelers worldwide, the Bedford Springs Resort flawlessly combines a rich history and historic charm with all of the modern conveniences one would expect from a four-diamond hotel property. After undergoing a $120 million restoration in 2007, the Omni Bedford Springs Resort offers unparalleled service and amenities to thousands of travelers each year.

    Our Omni Bedford Springs associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Bedford Springs Resort may be your perfect match.

    Job Description

    The Guest Services Agent is responsible for providing friendly and efficient service during the arrival and departure process for guests, including greetings, parking and retrieval of vehicles, delivery and storage of luggage and complete attention and assistance to all guests.

    Responsibilities

    ESSENTIAL FUNCTIONS:

    • Warmly greeting all guests
    • Assisting guests with luggage
    • Completing parking forms to include physical vehicle inspection
    • Parking guest’s vehicles in a safe manner
    • Retrieval of vehicles in an urgent manner
    • In-room deliveries of amenities.

    HOTEL SPECIFIC FUNCTIONS:

    • Delivery of newspapers and express check-out folios to guestrooms
    • Staging cars for departures
    • Keeping guest’s keys secure at all items
    • Ample knowledge of property layout, activities, outlets and hours of operation

     

    MARGINAL FUNCTIONS:

    • Respond to any reasonable task as assigned by supervisor or manager
    • Assist in other departments as needed
    • Attend monthly departmental meetings

     

     

    TOOLS/EQUIPMENT:

    • Radios and earpieces
    • Pens and paper; Luggage/valet tags; key cabinet and locks
    • Golf carts

    Qualifications

    • High School graduate or equivalent; Two years of college education preferred
    • Valid drivers’ license and clean driving record; ability to learn to drive manual vehicles
    • Experience in the hospitality industry preferred
    • Excellent oral and communication skills; excellent customer service skills
    • Willingness to work flexible schedule including mornings, nights, holidays and weekends; comfortable standing for long periods of time and handling all types of weather conditions

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