PBX Operator

Job Locations US-TX-Irving
Posted Date 1 week ago(2/14/2018 4:00 PM)
Requisition ID
# of Openings
Category (Portal Searching)
Front Office Operations


Mandalay Hotel




Patterned after the exotic charm of a Burmese city, the Omni Mandalay Hotel in Las Colinas is a unique oasis that puts you close to the business and cultural attractions of Dallas. Located on the Mandalay Canal in Irving, Texas' prestigious Las Colinas Urban Center, the Omni Mandalay invites you to experience the elegance of a luxury hotel with a sophisticated Asian touch.


The Omni Mandalay’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Mandalay Hotel in Las Colinas may be your perfect match.

Job Description

To direct and assist guest and employees with communication needs in accordance with Omni standards.


  • Answer incoming telephone calls to the hotel efficiently and courteously. 
  • Direct phone calls and messages to appropriate personnel or guest. 
  • Assist all guests and employees. 
  • Initiating Omni prompt responses help line by logging information regarding problems/situations which require prompt attention and relaying to appropriate personnel. 
  • Recording and making Wake up calls. 
  • Receiving and sending facsimile messages as needed, as well as operating switchboard and two-way radio.


  • Computer skills required. 
  • Must have the ability to work alone, with others, and remain at work station for entirety of shift. 
  • Must be able to work a flexible schedule including, weekends and holidays. 
  • Must have customer service experience with excellent written and especially verbal communication skills. 
  • Must be able to sit for extended periods of time.


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