Market Research and Function Space Coordinator| FT

Job Locations US-FL-Champions Gate
Posted Date 4 weeks ago(2/20/2018 2:16 PM)
Requisition ID
# of Openings
Category (Portal Searching)


Orlando Resort at Championsgate




The Omni Orlando Resort at ChampionsGate is surrounded by 36 holes of championship Orlando golf, the Leadbetter Golf Academy World Headquarters and 15 acres of recreation, this four-diamond resort is one of the nation's premier golf, meeting and leisure retreats. In addition to walk-out golf, guests may choose to relax in our signature Mokara spa, dine in one of our five restaurants or enjoy 15 acres of pools and recreation activities including the 850-foot lazy river.

Omni Orlando’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Orlando Resort at ChampionsGate may be your perfect match.

Job Description

To protect, maintain and upkeep for all sales systems, controls for rooms and computer files, assist with month end reporting and monitoring function space. Follows all procedures to ensure compliance from sales managers when working with  FDC (Delphi), GRC, and all reports or files.



    • Maintain the Group Rooms Control Log (GRC).


    • Daily logging and distribution of definite, prospect and tentative bookings, cancellations, and revaluations.


    • Generate the Weekly Sales Activity Report.


    • Preparation and typing of the Advanced Sales Report/Director of Marketing Letter at the end of each month (to be in Corporate Office by the 3rd working day of the month)


    • Prepare and distribute monthly forecast.


    • Responsible for the Account Coverage Program and it's parameters.


    • Maintain a Kill file for Lead information.


    • Maintain a Lost Business file.


    • Distribution of Housing Pick-up Reports, Firm Rate Commitment Forms, and convention memoranda from Convention and Visitors Bureau.


    • Research, distribute, and log all leads from National offices, telephone, third parties and other sources.


    • Maintain Reference Library, association memberships, trade show information, and mailing lists.


    • Must have full knowledge of the Sales Administration Manual and ensure that procedures are being followed.


    • Enter all information from Function Reservations Forms into Delphi on a daily basis in order to insure availability when verifying space.


    • Develop the skill to assign locations best suited for particular functions based on size of group, set-up, number of days in-house, etc.


    • Cancellations and changes must be completed as soon as possible, so that space may be released and resold.


    • File FSR’s properly in order to assure a back-up for Delphi.


    • Handle confidential material and information, daily distribution of the mail, and daily check deposit of account receivables.


    • Daily Reports: Medallia Reports, Synergy input and Reports, and Guest Alerts.


    • Office coverage and additional duties as deemed necessary in absence of executive assistant.


    • Responsible to maintain monthly recap with reservations to insure GRC blocks are the same as Reservation blocks.


    • Attend Weekly Marketing Meetings.


    • Attend Weekly Support Staff Meetings.


    • Assist the Director of Group Sales and the Director of Marketing in special projects.


    • Schedules work load to meet deadlines of all managers.


    • Coordinated general office functions.


    • Performs other duties as assigned by management.


    • Monitor function space and establish a system for open dates and available space with monthly updates.


  • Previous hotel experience in a 4 diamond luxury brand preferred
  • Previous Sales or Administrative experience preferred
  • Previous Customer Server experience required
  • Proficiency in Microsoft Office including Word, Outlook, Excell and Power Point required


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