• Spa Concierge

    Job Locations US-KY-Louisville
    Posted Date 3 days ago(7/12/2018 11:14 AM)
    Requisition ID
    2017-21033
    # of Openings
    1
    Category (Portal Searching)
    Spa
  • Location

     

    omni-louisville-hotel-exterior-rendering

    This luxurious Omni property, which opened it's doors on March 6, 2018, is located in the heart of Downtown Louisville and designed with intersecting towers that represent the crossroads of the past, present and future of Louisville. Inspired by the city’s rich history and authentic character, the Omni Louisville will transform one of the city’s most significant urban blocks into a unique and vibrant mixed-use environment offering hotel guests, residents and locals a chance to connect and enjoy the best of a great city.
     
    The hotel will be a prominent landmark against the Louisville skyline, glistening during the day and glowing at night, with the iconic glassy ends of the 612 room hotel. The hotel pool and rooftop bar, designed for seamless indoor and outdoor integration, will allow guests to rest, relax or socialize with spectacular views of the city from above. The essence of Louisville is woven throughout with interior design blends elements of the city’s heritage, culture and character, felt everywhere from the hotel restaurants to a featured bourbon bar to the hotel’s Speakeasy and bowling alley.
     
    Guests will also enjoy a dynamic 20,000 square foot modern urban lifestyle market connected to the lobby of the hotel. Transforming Liberty Street into a pedestrian thoroughfare, the market serves as a community gateway for hotel guests and locals alike, inviting the neighborhood in with the smells of freshly brewed Heine Bros. coffee, baking bread and fragrant fresh flowers.

     

    Job Description

    The Spa Concierge/Scheduler will work as a part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.

    Responsibilities

    • Check guests in and out.
    • Schedule spa appointments and accurately confirm them in accordance with Omni Hotel & Resorts Moments of Service.
    • Up-sell, cross-sell, and pre-sell Mokara services and products.
    • Provide tours of the spa and offer/serve beverages as needed.
    • Communicate spa promotions with guests.

    Qualifications

    • Customer service experience is highly preferred.
    • High school diploma or equivalent.
    • Must be proficient with Microsoft Office.
    • Must be able to communicate effectively in a professional business environment.
    • Must have the ability to stand for 7 hours per day.
    • Ability to lift, carry, push, pull 30 lbs.
    • Ability to work a flexible schedule, to include: AM/PM shift, weekends, holidays.

     

    Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement 

    If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.

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