Night Auditor - Full Time

US-CA-Carlsbad
2 weeks ago(12/6/2017 4:51 PM)
Requisition ID
2017-20628
# of Openings
1
Category (Portal Searching)
Front Office Operations

Location

La Costa Resort and Spa

 

La Costa

 

Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

 

Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

Job Description

To oversee and coordinate all night time front desk and audit functions, execute computer maintenance requirements, and ensure all financial transactions for the day are verified and balanced.

Responsibilities

  1. Preparation of daily reports and distribution as directed.
  2. Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
  3. Conduct back up procedures nightly.
  4. Handling Express checkouts ensuring their completion.
  5. Completion of  third shift Night Audit checklist
  6. Balancing of daily postings and revenue.
  7. Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-Up” emails.
  8. Understanding of all front office standards and assist in solving deficiencies.
  9. Documenting errors made by cash handling auditors.
  10. Prepare In-house allowance and adjustment spreadsheets each day. 
  11. Prepare and send out the DAR to appropriate team members. 
  12. Balancing of daily posting and revenue, and resolution of inaccuracies.
  13. Ensuring nightly transmission of credit cards through IPU and Epitome.
  14. To be thoroughly acquainted with all check-in and check-out procedures and policies.
  15. To be a main liaison between guest and the hotel.
  16. To appropriately protect confidential guest information and guest room key access according to front office SOP’s. 
  17. To be thoroughly acquainted with PBX Operator duties.
  18. Be familiar with emergency procedures and Alarm System in the PBX department.
  19. Be familiar with guest scenarios and follow-up on all guest requests and concerns, effectively adhering to the service recovery process. 
  20. To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios, and execute to standard. 
  21. Be familiar with all systems and equipments as related to the Front Office (EPITOME, Nucleus, GoConcierge, Synergy, Vingcard Vision, Two-Way Radio Dispatch, ISD Firepanel)
  22. Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests.
  23. Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Frequent Flyer Mileage Program, Laundry  Services, and Omni Kids Program)

Qualifications

  • 1 year hotel accounting or related field experience preferred. Prior guest service experience required, preferably hotel front office experience.

  • Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic math.

  • Must have a customer service oriented personality.

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