Montelucia Resort and Spa
Nestled at the foot of the picturesque Camelback Mountain in the exclusive enclave of Paradise Valley, the Montelucia Resort & Spa features 253 luxurious guestrooms, 38 suites and two presidential suites. The property’s distinctive architecture is inspired by the rich history, white-washed villages and sun-drenched hills of Spain’s Andalusia region. The property also includes the award-winning Moroccan inspired Joya Spa, three resort pools and five dining options including the critically acclaimed restaurant, Prado. The resort, which is adjacent to the cities of Phoenix and Scottsdale, offers easy access to golf, recreation, nightlife and entertainment.
In this role, we are searching for an aggressively energetic individual with a passion for sales and customer service, as well as superior organization, computer, and property systems management skills. This position is the backbone of our Sales and Events Team; this could be a launch point for a career in Hotel Sales, Catering or Event Planning. An ideal canidate would be an innovative thinker who isn't afraid of stepping out of their comfort zone!
•Schedules and prioritizes work load to meet deadlines of all managers.
•Types and distributes all correspondence, including letters, emails, proposals, contracts, etc. for assigned managers. Ensures that all correspondence is 100% accurate.
•Maintains reader files.
•Maintains account files and ensures that all information is included in file, i.e. post convention reports, letters, fax information, etc.
•Checks own mailbox in the morning and afternoon.
•Answers calls to sales office by third ring.
•Ensures that all managers receive messages in a timely manner. (Messages to include name and phone, group or company name, number of caller, date and time call received.)
•Enters group information (sites, resumes) in Access.
•Enters work orders in Synergy as directed by managers.
•Assists unassigned managers as needed.
•Updates bulletin boards on assigned months.
•Gathers materials and mails packages to clients as necessary.
•Takes detailed inquiry leads and submits to appropriate manager.
•Inputs amenities into Epitome for VIP clients and processes paperwork (amenity card, receipt signature from Room Service.)
•Processes outgoing mail.
•Covers for reception during lunch
•Takes minutes at committee/assistant meetings as directed.
•Participates in schedule rotation for late coverage on days the office closes early.
Other duties may be assigned as needed.
•Must be able to work alone as well as work well with others.
•Must have good communication skills both with internal and external guests.
•Must be extremely computer savvy (Microsoft Word, Publisher, Outlook, Express, Excel).
•Previous knowledge of Delphi, Opera and Synergy preferred.
•Must have good organizational, and follow up skills.
1 to 2 years of experience in hosptiality sales or service.
strong understanding of customer and market dynamics and requirements.
proven ability for leadership and ability to work well with a team.
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