Spa Concierge

US-CO-Broomfield
2 months ago(11/27/2017 12:00 PM)
Requisition ID
2017-20315
# of Openings
3
Category (Portal Searching)
Spa

Location

Interlocken Resort

 

Interlocken

 

The Four-Diamond, award-winning Omni Interlocken Resort welcomes you to a retreat into modern luxury. Nestled against the backdrop of the Rocky Mountains, this year-round Colorado resort near Denver offers a wealth of on-site amenities. With its stunning panoramic views of the mountains or valley, unmatched luxuries and the essence of snow-capped mountain tranquility, the Omni Interlocken Resort is sure to sweep you off your feet.

 

The Omni Interlocken Resort’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Interlocken Resort may be your perfect match.

Job Description

The Spa Front Desk Concierge assumes a pivotal role in the Spa operation relating directly and indirectly to the overall guest satisfaction and to the ultimate success of the Hotel and Spa. Given the integral nature of the position, the spa concierge demeanor must be reflective at all times of the highest quality standards of professionalism exemplified by Omni Hotels, as they are responsible for the best experience possible being both the first and last point of contact. A consistently positive attitude and knowledge of all facets of the operation with attention to detail are required.

Responsibilities

  • To work as part of the Spa therapy team to consistently provide the highest possible standard of guest service, creating a sensory journey for guests helping them to rest, relax and regain a sense of balance and harmony in their lives.
  • Book and confirm appointments, greet guests, provide tours, beverages and check in and check out guests.
  • Up-sell, cross-sell and pre-sell services and products
  • Relay with confidence both product and service benefits to guests.
  • Assist guests in retail area as needed.
  • Work closely with Spa Manager to communicate spa goals & objectives, policies and procedures, prices and relevant information to staff.
  • Ensure all guest challenges are resolved in a timely manner and management is made aware of situation.
  • Ensure retail display inventory levels are accurate and shelves are dust-free.
  • Ability to open, close and work closely with cash handling procedures.
  • Assist with closing of all retail sales at front desk.
  • Maintain an accurate shift log so that any and all noteworthy items that are needed to be known by a following shift or management are fully noted.
  • Relay with confidence both service and product benefits to guests.
  • Assist team and managers with miscellaneous duties.
  • Ability to set up, break down and maintain beverage bars in lounges and fitness facility.
  • Assist with locker room maintenance and restocking /filling locker room products.

Qualifications

  1. Reading, writing and oral proficiency demonstrating the ability to effectively communicate with our associates, members and guests.
  2. Excellent communication skills.
  3. Pleasant and outgoing personality.
  4. Computer skills to include basic office programs.
  5. Able to remain calm and professional in a busy environment.
  6. Able to stand for at least 7 hours per day and squat or bend to lift up to 30 lb. boxes.

End of Job Description

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