Night Audit Clerk

US-TX-Austin
2 weeks ago
Requisition ID
2017-20089
# of Openings
1
Category (Portal Searching)
Front Office Operations

Location

Austin Hotel at Southpark

 

Southpark

 

Just moments away from the excitement of downtown Austin, the State Capitol and the 6th Street Entertainment District; the Omni Austin Hotel at Southpark is an exciting place to work. With a premier location in the heart of a world-renowned city, the Omni Southpark is at the center of it all.

 

Omni Southpark’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Southpark may be your perfect match.

Job Description

To reconcile the business of the day and ensure a smooth efficient operation of the front desk during the 11:00 PM to 7:00 AM shift.

Responsibilities

  • Performs the required system saves during the night audit shift to ensure a current back-up of the hotel files is available
  • Posts and audits banquet checks in order of the banquet summary sheet
  • Reconciles all Food and Beverage outlet postings
  • Verifies front desk cashier work is balanced
  • Ensures all guest accounts are accurately posted with room and tax
  • Performs nightly IBM maintained by monitoring the file sizes and performing weekly and monthly reorgs
  • Ensures the completion of all night audit functions
  • Distributes all close day reports and morning reports to the appropriate departments
  • Transmits accurate data to Corporate
  • Prepares and distributes the Daily Report (Daily Business Analysis (DBA))
  • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications
  • Preparation of daily reports and distribution as directed
  • Accurate preparation of VIP, complimentary, house use rooms, and out of order lists
  • Conduct back up procedures for Epitome nightly
  • Handle express checkout and ensuring completion
  • Completion of third shift Night Audit checklist
  • Balancing of daily postings and revenue
  • Ensure adequate communication the following morning to all necessary departments by communicating through “Wrap-up” emails
  • Understanding of all front office standards and assist in solving deficiencies
  • Documenting errors made by cash handling auditors
  • Prepare In-house allowance and adjustment spreadsheets each day
  • Ensuring nightly transmission of credit cards through IPU and Epitome
  • To be thoroughly acquainted with all check-in and check-out procedures and policies
  • To be a main liaison between guest and the hotel
  • To appropriately protect confidential guest information and guest room key access according to front office SOP’s
  • To be thoroughly acquainted with PBX operator duties
  • Be familiar with emergency procedures and Alarm System
  • To be thoroughly knowledgeable of all Front Office and PBX Moments of Service scenarios, and execute to standard
  • Be familiar with all hotel rate plans and rate codes, understanding rate strategy when making rate changes for guests
  • Be familiar with all hotel amenities (to include Wireless Internet, Select Guest Program, Laundry Services, and Omni Kids Program)
  • To be familiar with all hotel facilities (F&B outlets, Business Center, Fitness Center, Outdoor Pool, Meeting Space)
  • To be familiar with local attractions and businesses
  • Deliver personalized, memorable guest experiences by utilizing the Power of One
  • Drive hotel shuttle & valet vehicles as defined by the needs of the hotel and/or in absence of guest service team members

Qualifications

  • Must be 21 years of age or older
  • Must have a valid Texas driver’s license with a clean driving record
  • Must be able to pass a drug screen prior to employment
  • Excellent customer service and problem solving skills
  • Must have strong communication, computer, and organizational skills
  • Maintain a professional business appearance, attitude, and performance
  • Prior guest service and accounting experience required, preferably hotel front office experience
  • Must be able to work a variety of shifts, including weekends and holidays
  • Must live within 50 miles of the hotel

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