Front Office Supervisor

US-LA-New Orleans
3 months ago(11/3/2017 11:47 AM)
Requisition ID
2017-20032
# of Openings
1
Category (Portal Searching)
Front Office Operations

Location

Royal Crescent Hotel

 

Royal Crescent

 

The Four-Diamond, Omni Royal Crescent Hotel is located in the heart of New Orleans' revitalized Arts District, home to world-class art galleries, museums, restaurants and shopping. This boutique hotel truly reflects the mystique of New Orleans, with an ideal location just two blocks from the French Quarter, Canal Street shopping and casinos. Whether you wish to stroll down Julia Street and gallery hop with local art lovers or rub shoulders with the high rollers at Harrah's, the Omni Royal Crescent Hotel is the perfect destination to partake in all that New Orleans has to offer.

 

Omni Royal Crescent’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Crescent Hotel may be your perfect match.

Job Description

The candidate will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards. Additionally, he/she will be responsible handling guest issues and forwarding along as needed. The candidate will be responsible for training new associates.

Responsibilities

  • To be thoroughly acquainted with all check-in policies and procedures.
  • To be experienced with various guest scenarios.
  • To be familiar with all technical equipment related to the Front Desk.
  • To be familiar with all hotel facilities and offerings.
  • To understand the influence and importance of all departments on the Front Desk.
  • Responsible for the training of new associates.
  • Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
  • Understand and be able to perform rooms control duties.
  • Familiar with all reservation special packages.
  • Understand all radio codes and emergency procedures.

Qualifications

  • Must be able to work a flexible schedule, including AM, PM, weekends and holidays
  • Must have at least 2 year’s experience in the hospitality industry.
  • Previous supervisory experience and a college degree preferred, but not required.
  • Must be able to stand for prolonged periods of time.
  • Bilingual Strongly Preferred.

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