3 weeks ago(1/3/2018 4:53 PM)
Requisition ID
# of Openings
Category (Portal Searching)
Front Office Operations


Austin Hotel at Southpark




Just moments away from the excitement of downtown Austin, the State Capitol and the 6th Street Entertainment District; the Omni Austin Hotel at Southpark is an exciting place to work. With a premier location in the heart of a world-renowned city, the Omni Southpark is at the center of it all.


Omni Southpark’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Southpark may be your perfect match.

Job Description

To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations and stay.


  • Assist, retrieve and load luggage for guests
  • Park and retrieve guest's vehicles when requested
  • Transport guests to and from hotel utilizing hotel shuttle
  • Be fully acquainted with the different points of interest, restaurants, and entertainment areas
  • Assist in making reservations for restaurant and limousines for guests
  • Assist in airline ticket requests and printing boarding passes
  • Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive office or meeting rooms
  • Ensure that the public areas and bell closet/bell stand are maintained, clean and tidy
  • Follow-up with guest complaints to ensure that any problems are resolved
  • Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours, advising of different quality local shopping areas, and restaurant reservations
  • Perform any other tasks assigned by management


  • Must posses a passion for service
  • Excellent customer services skills required
  • Must have strong communication, presentation, training and organizational skills
  • Must be able to work a flexible schedule including weekends and holidays
  • Must be able to speak fluent English
  • Must have valid Texas Drivers License with clean driving record
  • Must be 21 years of age or older and able to pass drug screen
  • Must be able to push/pull/lift 50+ pounds on a regular basis
  • Must be able to bend, squat, and twist regularly to assist guest with luggage and packages
  • Must be able to stand/walk 8+ hours per day
  • Must live within 50 miles of hotel


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