Sales Admin

US-FL-Jacksonville
3 weeks ago
Requisition ID
2017-19979
# of Openings
1
Category (Portal Searching)
Sales

Location

Jacksonville Hotel

 

Jacksonville

 

The Omni Jacksonville Hotel is a warm, elegant oasis of luxury and superlative service. Relax in guest room accommodations featuring contemporary comfort and enjoy a host of amenities designed to make your visit unforgettable. This four-diamond luxury hotel is in the heart of downtown and just steps away from the Jacksonville Landing Riverfront Marketplace, where art, music and shopping thrive. Enjoy a breathtaking view of the St. Johns River and take in the best of Florida at the Omni Jacksonville Hotel.


Omni Jacksonville’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Jacksonville Hotel may be your perfect match.

Job Description

To support the Sales and Catering Department in all activities and to achieve the mandate for the department. To support the Director of Sales and Sales Managers with day to day operations and to ensure communication in their absence. 

Responsibilities

  •  Schedule & prioritize work load to meet deadlines of all managers 
  • Type and distribute all correspondence, including proposals, booking notices, letters, contracts, etc. for assigned managers, ensuring that all correspondence is 100% accurate 
  • Utilize Delphi correctly, to ensure managers are able to accurately track, book and follow-up on all accounts/bookings 
  • Assist Sales Team with all Site preparation and support with sales kits / brochures etc 
  • Assist managers with sales calls and participate in sites, FAMs, trade shows and other related market events as required 
  • Assist Sales with collecting & routing favours (e.g. rooms/loyals/VIPs/upgrades) for individual reservations through the Group Reservations Coordinator.  Confirmed Group requests  go through Group Reservations Coordinator/Conference Services Manager 
  • Maintain account/booking files and ensures that all information is included in file, i.e. accurate traces, turnover-checklist, history, letters, emails, deposits, letters, etc 
  • Ensures that all managers receive messages in a timely manner. (Messages to include name and phone number of caller, date and time call received) 
  • Coordinated general office functions 
  • Liaise with other hotel departments to help ensure Sales clients’ needs are met/exceeded      
  • Performs other duties as assigned by management 

Qualifications

  • College diploma in Hospitality program preferred 
  • Previous experience in a hotel or a related field preferred 
  • An intermediate level of competence in all Microsoft Office components required 
  • Guest oriented with a sincere, helpful, caring and friendly personality 
  • Able to work well with others 
  • Able to take initiative  
  • Pays precise attention to detail, order and cleanliness  
  • Has exceptional energy, flexibility and professionalism  
  • Enjoys offering exceptional service and meeting the needs of others 
  • Has effective communication skills (verbal, listening & writing) 
  • Has exceptional phone manner 
  • Working knowledge of Opera/DELPHI or related reservations software system a plus 
  • Technically proficient with Microsoft Office, Windows & Outlook 
  • Able to adapt in a fast paced, constantly changing environment within a dynamic work schedule 
  • Able to evaluate and select among alternative courses of action quickly and accurately, identifying and solving problems as necessary 
  • Able to assimilate complex information and data from disparate sources adjust, or modify to meet the constraints of the particular need 
  • Proven ability to organize special events effectively with accurate sense of detail 
  • Has strong interpersonal and organizational skills 
  • Strong time management, goal oriented and ability to multitask to meet deadlines 

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