Group Rooms Coordinator

US-TX-Austin
2 months ago(10/26/2017 5:08 PM)
Requisition ID
2017-19824
# of Openings
1
Category (Portal Searching)
Reservations

Location

Barton Creek Resort & Spa

 

Barton Creek

 

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

 

Omni Barton Creek Resort and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Job Description

Responsible for capturing additional incremental revenue through outbound sales efforts not reserved during the initial sales process.

Responsibilities

  • Must have thorough knowledge of  the property, guestrooms, package options, and amenities of the property
  • Make outbound activity sales calls; offer customized room and package products, spa services, golf, recreation, and dining/food & beverage options (when applicable)
  • Up-sell room types to maximize hotel average daily rate
  • Coordinate with DORM to develop and coordinate strategies that will drive activity revenue into need times/dates for ancillary revenue outlets
  • Achieve monthly revenue goals for the position as defined by the DORM and senior property leadership
  • Implement Moments of Service (MOS) on every call
  • Reserve golf tee times, spa appointments, dining reservations, etc. in all activity applications
  • Track success of sales efforts and revenue capture; share with appropriate personnel/management on an on-going basis
  • Post advance deposits and route billing of activity reservations (when applicable)
  • Process activity confirmation
  • Answer inbound calls; check voicemail/inbox and answer emails in a timely manner
  • Other duties as may be assigned by management
  • Review arrivals report, opt in report, and rate codes to identify guests for outbound sales efforts (i.e. upselling web reservations, LOS patterns, etc.)
  • Respond to guest requests for Experience Planner services in a timely manner

  • Email relevant correspondence with appropriate departments

  • Make detailed reservation notes in reservation to ensure accuracy

Qualifications

  • Advanced verbal and written communication skills
  • Ability to work independently to resolve customer inquiries or problems
  • Excellent phone etiquette skills
  • Intermediate experience working with basic computer programs (MS Office, Outlook, etc)
  • Must be able to become proficient on Omni Hotel’s reservation system
  • Prior Call Center experience a plus

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