• Part-time Bellperson/Valet

    Job Locations US-TX-Houston
    Posted Date 12 months ago(10/23/2017 2:10 PM)
    Requisition ID
    2017-19717
    # of Openings
    2
    Category (Portal Searching)
    Front Office Operations
  • Location

    Houston Hotel at Westside

     

    Houston Westside

     

    A peaceful water garden in the atrium lobby of the Omni Houston Hotel at Westside welcomes you with cascading waterfalls, exotic foliage and tropical fish in a beautiful serene setting. This spectacular luxury hotel rests on lush greens and is surrounded by a picturesque two-acre lake. At the Omni Houston Hotel at Westside, unparalleled hospitality complements priceless accommodations to create the ultimate experience. Located a short distance from Houston’s city Centre dining and entertainment complex, the four-diamond Omni Houston Hotel at Westside offers a relaxed and elegant atmosphere.

     

    The Omni Houston Hotel at Westside’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Houston at Westside’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Houston Hotel at Westside may be your perfect match.

    Job Description

    To provide assistance and services for guests, as well as the hotel, in order to ensure pleasurable accommodations.

    Responsibilities

    • Use friendly and appropriate expressions when engaging guests
    • Be fully acquainted with the different points of interest
    • Assist in making reservations for restaurants and limousines for our guests; assist in airline ticket requests
    • Ensure the delivery of parcels, mail and special deliveries to guestrooms, executive offices or meeting rooms
    • Ensure that the public areas, bell closet are maintained, clean and tidy
    • Follow-up with guest complaints to ensure that any problems are resolved
    • Arrange special requests for guests including and not limited to flowers, rental cars, forwarding luggage, sight-seeing tours and advising of different quality local shopping area
    • Utilize bell carts effectively and with caution
    • Ensure the floor is covered 100% of the time, including the Front Desk
    • Direct guests to the Front Desk or meeting rooms
    • Call taxis and/or shuttle for guests as needed
    • Assist, retrieve and load luggage for guests
    • Notify the Front Desk and Guest Services of VIP arrivals whenever possible
    • Engage in conversation with as many guests as possible
    • Attend all designated staff meetings and training sessions
    • Complete all tasks assigned by manager
    • Aid guests in locating other areas of the hotel (walk them to destination if possible)
    • Follow all company policies and procedures; ensure clean uniform and professional personal appearance; maintain confidentiality of proprietary information; protect company assets
    • Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications

    Qualifications

    • Excellent customer service skills
    • Must have strong communication, presentation, training and organizational skills
    • Maintain a professional business appearance, attitude and performance
    • Must be able to work a flexible schedule including weekends and holidays
    • Candidates must be able to speak fluent English

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