Bob's Host/Hostess

US-AZ-Tucson
2 months ago(10/13/2017 12:04 PM)
Requisition ID
2017-19480
# of Openings
1
Category (Portal Searching)
Food & Beverage

Location

Tucson National Resort

 

Tucson

 

Inspired by the sweeping views of the Santa Catalinas and the rich history of golf, this artful blend of natural beauty and recreation is elevated to a new level of discovery. The Omni Tucson National Resort has it all - from its picturesque setting in the foothills of Tucson's Santa Catalina Mountains to the lush fairways of its 36-hole championship and desert-style golf courses.

 

The Omni Tucson National Resort’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Tucson National Resort may be your perfect match.

Job Description

Ensure guests are welcomed to the restaurant from the time they walk through the door until the time they depart. Greet guests in a friendly, polite manner, be prompt and reliable and help your co-workers whenever possible.

Responsibilities

  • Greet guests when entering the restaurant with a pleasant smile and superior customer service
  • Seat guests by finding a clean, available table, pulling out chairs, and placing clean menu in front of guest
  • Answer phone and record reservations for large parties
  • Control high volume outside of restaurant
  • Monitor dining rooms for seating availability, service, safety and well being of guests
  • Assist servers when needed
  • Thank every guest upon departure, invite them to return, and wish them a fond farewell

Qualifications

  • Experience hosting in a high volume restaurant preferred. Combinations of experience in customer service and food/beverage may be considered.    
  • Open Table knowledge preferred 
  • Previous cash handling experience
  • Ability to clearly and pleasantly communicate in English with guests, management and co-workers, with the ability to answer guest questions and describe menu items. 
  • Developed customer service skills with refined phone etiquette
  • Professional appearance, high energy and the ability to naturally engage with guests
  • Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
  • Ability to work cohesively with co-workers both within and outside of your department
  • Ability to prioritize, organize and follow up on guest requests and needs in a fast paced environment 
  • Move, lift, carry, push, pull, and place objects weighing up to 20 pounds without assistance. Requires frequent bending, reaching overhead and twisting. 
  • Stand or walk for an extended period or for an entire work shift.  
  • Must be able to work a evening shifts, including weekends and holidays.

 

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