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Director of Front Office

Director of Front Office

Requisition ID 
2017-19471
# of Openings 
1
Job Locations 
US-IL-Chicago
Posted Date 
10/13/2017
Category (Portal Searching) 
Front Office Operations

More information about this job

Location

Chicago Hotel

 

Chicago

 

Sweet Home for sure… Chicago, the third largest city in the US, is second to none with its stunning architecture and lake front beauty. There is something for everyone in Chi-Town; world class music, theater, dining, museums, sports and shopping to name a few. The 4 star Omni Chicago sits on the world famous Mag Mile amongst high end retail stores and close to many of the most popular tourist attractions in Chicago. We are known for our quality and exceptional service. We only hire only the best to ensure we continue our longstanding tradition.

 

Omni Chicago’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni Chicago Hotel’s commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Chicago Hotel may be your perfect match.

Job Description

Leads the Front Desk and Guest Services team, ensuring maximum Front Office operating efficiency.  Managing and problem solving associate and guest issues while remaining professional at all times.

Responsibilities

  • Ensure registration cards are completed.  
  • Ensure all needed reports are run.  
  • Continued training done with all associates. Ensure MOS& POE program is consistent.  
  • Communicate with all departments on continuing basis.  Especially the communication with Assistant Front Office Managers each evening/morning.  
  • Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.  
  • Be familiar with the hotel computer system for training, maintenance and trouble shooting.  
  • Complete rate discrepancy report and make needed changes.  
  • Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Select Guests, ESP's, Special Requests, etc.  
  • Complete check-out with balance report.  
  • Complete credit check daily.  
  • Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.  
  • Assist with departmental scheduling and monitoring payroll productivity.  
  • Directly oversee all aspects of Front Office, Guest Services and the PBX department.  
  • Attend meetings as assigned. 

Qualifications

  • At least 3 years directly related experience (Hotel-Front Desk) in a managerial role. 
  • Must be able to work approximately 50 hours per week, flexible shifts, including weekends and holidays. 
  • Must have excellent organizational, supervisory, customer service skills. 
  • Must be able to work well under stressful situations and handle challenges in a professional manner. 
  • Must have a 4 diamond presentation.