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Massage Therapist - Lead

Massage Therapist - Lead

Requisition ID 
2017-19447
# of Openings 
1
Job Locations 
US-FL-Amelia Island
Posted Date 
10/12/2017
Category (Portal Searching) 
Spa

More information about this job

Location

Amelia Island Plantation Resort

 

Amelia Island

 

The $85 million Re-Imagination of Omni Amelia Island Plantation Resort is complete and is beginning another chapter in our resort's storied history. Explore 3.5 miles of pristine beach, discover scenic marshlands and savor new culinary concepts at nine superb restaurants. Relax on the largest pool deck in Northeast Florida with two stunning pools, tiered lounge seating, three fire features, two hot tubs and a splash park for kids -- all featuring spectacular Atlantic Ocean views.

 

Omni Amelia Island Plantation associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Amelia Island Plantation Resort may be your perfect match.

Job Description

The Lead Massage Therapist serves in a supervisory capacity for all spa therapists.  Responsibilities include, but are not limited to, providing training for new therapists on massage and body treatments; maintenance, control and preparation of purchase orders for professional product; scheduling of therapists to accommodate business demands; attendance and participation in Spa Leadership meetings; daily review of payroll software program, currently Kronos; and ensuring massage therapists are in compliance with company policies and service standards.

 

In addition, the Lead Massage Therapist is responsible for guest satisfaction in the spa by performing services that exceed Guest expectations and maintaining spa standards throughout all procedures. Guest Safety is a priority before, during, and after Spa Treatments.   Appointments will occur at reserved time with no delay.  The therapist will maintain the cleanliness of the massage rooms in a professional manner at all times.  Therapist will focus on exceeding guest expectations by relaying guest preferences to be placed in software guest profile.

Responsibilities

  • Preparation of therapists schedules and input into spa software system
  • Daily review of Kronos system punches
  • Preparation of professional product purchase orders
  • Coaching and counseling of therapists
  • Development and scheduling of training for new therapists
  • Assisting in other areas of spa
  • Assist team leaders and manager
  • Cleanliness of Spa
  • Know the telephone functions
  • Handle problem calls and complaintsAM and PM checklists
  • Completion of all closing procedures
  • Must learn and comply with all Hotel safety rules; must use appropriate safety equipment at all times; must immediately report all unsafe conditions to supervisor or Manager On Duty; must be familiar with all safety features of equipment, machinery, or materials encompassed by job duties; and must check with supervisor if there is a question as to the safe procedure to be used for any job function (This includes training your subordinates on these procedures, and making certain that they are well educated on what to and what not to be scenarios); and must be familiar with emergency exits of work area.

 

 

Qualifications

  • Minimum 500 hours massage training
  • State of Florida license required and at least two years of service.
  • At least one year experience in upscale operation of four or five diamond/star resort.
  • Ability to remain calm and organized in busy environment.
  • High school level reading, writing and mathematical skills. Excellent communication skills in English and able to print legibly.
  • Physically able to stand and walk for up to 10 hours. Able to lift and carry up to 20 pounds.
  • CPR certification required.